Technical Support/Customer Service Representative

TELUS Digital Philippines; Taguig; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

TELUS Digital Philippines is hiring a billing support specialist to assist Google Cloud Platform customers with billing inquiries and account questions. The role requires a solid technical background to understand the tools and services involved and to explain charges clearly.

Candidates should have completed two years of college, 1–2 years of billing experience, chat support exposure, and strong analytical and communication skills.

Qualifications

• Completed 2 years in college (any course).
• 1–2 years experience handling billing concerns and must have technical background/experience.
• Chat support experience.
• Soft skills oriented to customer support.

Responsibilities

• Provide billing support services for Google Cloud Platform and will handle customer inquiries relating to all products.

Skills

Analytical skills

Problem solving

Communication skills

Education

Two years college

Job description

Be part of the largest search engine account!

Profile:

Provide billing support services and will handle customer inquiries relating to all products for the Google Cloud Platform. Apart from billing experience good technical background is required since the tool and account to be supported is highly technical.

Requirements:

Completed 2yrs in college (of any course)

Experience: 1-2 years experience handling billing concerns and must have technical

background/experience.

Chat support experience

Soft skills oriented to customer support

Skills:

Strong analytical skills and problem solving skills.

Excellent verbal and written

communication skills