Technical Supervisor (TELECOM)

Asticom Technology Inc; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Asticom Technology Inc. is seeking a Technical Supervisor to oversee repair operations, field service management, and network performance monitoring.

You will coordinate with field technicians, service partners, and operations teams to ensure timely restoration, incident resolution, and adherence to SLA targets. The ideal candidate has 3–5 years’ experience, strong Excel/Power BI skills, and a proven ability to analyze KPI trends, identify gaps, and drive continuous improvements in a fast-paced

Qualifications

• Bachelor's degree in Engineering, Telecommunications, Information Technology, Electronics, or related field.
• 3–5 years’ experience in repair operations, technical support, field service management, or network performance monitoring.
• Strong understanding of last mile repair processes, restoration activities, dispatch operations, and secondary network support.
• Experience in monitoring repair KPIs such as restoration time, repeat faults, aging tickets, SLA compliance, productivity, and customer impact.
• Skilled in analyzing repair trends, outage patterns, recurring issues, and operational performance gaps

Responsibilities

• Track sales conversion, revenue targets, and KPI performance.
• Monitor network uptime, outages, and restoration activities.
• Coordinate with field technicians and partners to ensure timely restoration.
• Prepare daily, weekly, and monthly operational reports.
• Develop dashboards and insights to guide improvements.

Skills

KPI analysis

Root cause analysis

Stakeholder management

Data analysis

Problem solving

Team coordination

Education

Bachelor's degree in Engineering, Telecommunications, Information Technology, Electronics, or related field

Tools

Excel

Google Sheets

Power BI

Job description

JOB TITLE: TECHNICAL SUPERVISOR

Job Roles and Responsibilities

• Has the abilities of either or each:

• Track sales conversion and Acquisition Monitor revenue and targets

• Agent/Partner Performance

• Pipeline and Lead Analysis

• Identify gaps and action

• Monitory installation SLA compliance

• Technician productivity

• Track installation backlog

• Repeat visit and failed installation

• Ensure quality and compliance

• Monitory network uptime availability

• Track alarms and network incidents

• Preventive maintenance compliance

• Analyze network performance

• Outage Management

• Build roll out progress vs plan

• Monitor site build acquisition

• Partner performance evaluation

• Miles stone & Site Acceptance

• Consolidate of data across system

• KPI analysis and Root cause analysis

• Trend forecasting insights

• Reports and dashboard

Job Qualifications

• Bachelor’s degree in Engineering, Telecommunications, Information Technology, Electronics, or related field

• Minimum of 3–5 years’ experience in repair operations, technical support, field service management, or network performance monitoring

• Strong understanding of last mile repair processes, restoration activities, dispatch operations, and secondary network support

• Experience in monitoring repair KPIs such as restoration time, repeat faults, aging tickets, SLA compliance, productivity, and customer impact

• Skilled in analyzing repair trends, outage patterns, recurring issues, and operational performance gaps

• Proficient in Microsoft Excel, Google Sheets, Power BI, or similar reporting and dashboard tools

• Knowledgeable in ticket management systems, incident handling, escalation processes, and field dispatch coordination

• Capable of coordinating with field technicians, service partners, operations teams, and network support groups to ensure timely restoration activities

• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and recommend corrective actions

• Experience in preparing daily, weekly, and monthly operational and performance reports for management review

• Strong communication and stakeholder management skills, especially in handling escalations and urgent operational concerns

• Ability to manage multiple priorities and work effectively in a fast-paced and high-pressure operational environment

• Experience in telecommunications, ISP, fiber network, or technical field operations is highly preferred

• Leadership capability to drive operational efficiency, accountability, service quality, and continuous improvement initiatives

• Detail-oriented with strong organizational skills and commitment to service restoration performance and customer satisfaction