Technical Services Engineer Expert - Mobile Device Management SOTI Engineer

Fujitsu Limited; Taguig; Hybrid; PHP 900,000 - 1,400,000; Full time

Job summary

Fujitsu Global Delivery Unit is hiring a Mobile Device Management SOTI Engineer to oversee the administration of SOTI MobiControl and lifecycle management for enterprise mobile devices. The role requires strong experience with Android Enterprise and supporting frontline mobility across global teams.

The candidate will coordinate with Service Desk, security, and vendor teams to ensure incident resolution, policy deployment, and accurate asset records, while participating in flexible working

Qualifications

• 7-10 years of IT experience with enterprise mobile device management
• Strong hands-on experience supporting enterprise mobile device management and mobile workforce services
• Experience administering SOTI MobiControl: enrolment, groups, profiles, policies, packages, applications, remote actions, alerts, reporting
• Knowledge of Android Enterprise and iOS/iPadOS support; rugged devices is desirable
• Experience with device staging, enrolment, deployment, swap, repair, return, retirement, and secure wipe
• ITIL-aligned incident, request, problem, change, and knowledge management experience is a plus

Responsibilities

• Provide operational administration and support for SOTI-managed mobile devices in large enterprise environments
• Manage end-to-end mobile device lifecycle activities: provisioning, enrolment, deployment, replacement, retirement, and disposal
• Support configuration profiles, device policies, apps, kiosk or lockdown modes, certificates, connectivity, and restrictions
• Triage and resolve device incidents and requests within SLAs; escalate platform, network, security or hardware issues as needed
• Assist with lost/stolen devices including remote lock/wipe and record updates
• Maintain device ownership records, asset IDs, serial numbers and lifecycle data
• Maintain runbooks, SOPs, configuration records, and knowledge articles
• Coordinate with Service Desk, field support, telecom, network, security, identity, apps, asset, logistics and vendors
• Implement approved changes with testing, validation, communication, and rollback where required
• Produce operational reports and monitor SLAs, security requirements, and service delivery processes
• Identify recurring issues and opportunities for automation and service improvement

Skills

SOTI MobiControl

Mobile device lifecycle

Android Enterprise

Device configuration

Incident & request support

Remote/wide collaboration

Documentation

Education

IT degree or equivalent

Tools

SOTI MobiControl

SOTI ONE Platform

SOTI Assist

Job description

Job Location: Taguig City

Location Flexibility: Multiple Locations in Country

Req Id: 13370

Posting Start Date: 10/26/26

At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Global Delivery Unit

Service Line: HIT & DWP

Capability Line: DWP&DX

FUJITSU

Job Title

Mobile Device Management SOTI Engineer

Company

Fujitsu

Organization

Global Delivery Unit

Location

This is a GDC role requiring flexibility in working practices to accommodate communication across Fujitsu regions. The role may require participation in remote meetings outside standard local hours, balanced through flexible working arrangements.

Full or Part Time

Full time

Hiring Manager

DWP Team Manager – Platforms & Patching

Global Delivery is Fujitsu's delivery engine across multiple Global Delivery Centers (GDCs). Our GDCs provide competitive and innovative services to customers via the Regions and continue to accelerate Fujitsu's globalization journey.

The vision is to operate as one trusted team, enabled and motivated to deliver competitive and innovative services that contribute to customers sustainable success and growth.

Hybrid IT and Digital Workplace (HIT&DWP) Service Line fuels Fujitsu's growth by delivering competitive and innovative services worldwide across Network & Enterprise Cybersecurity, Digital Workplace & Digital Transformation, Cloud & Intelligent Infrastructure Management, and Program & Project Management Services.

Our commitment to quality, competitiveness, standardization, and workforce development enables the Service Line to remain agile and responsive to changing customer and market needs.

Purpose

The Mobile Device Management SOTI Engineer provides operational administration and support for SOTI-managed mobile devices in large enterprise environments. The role focuses on mobile device lifecycle activities, configuration support, incident and request resolution, lost or compromised device procedures, accurate asset records, and the needs of frontline and mobile workforces.

Key Objectives

• Support end-to-end mobile device lifecycle activities, including provisioning, enrolment, assignment, deployment, replacement, return, retirement, and approved disposal processes.
• Assist with day-to-day administration and support of SOTI MobiControl and approved mobile device configurations.
• Support configuration profiles, device policies, application assignments, kiosk or lockdown configurations, certificates, connectivity settings, and approved restrictions.
• Triage and resolve mobile device incidents and service requests within agreed service levels, escalating platform, network, identity, security, or hardware issues when required.
• Assist with lost, stolen, or compromised device procedures, including validation, escalation, remote lock or wipe actions, evidence capture, and record updates in accordance with approved processes.
• Monitor device connectivity, enrolment status, policy deployment, application delivery, compliance, battery or storage conditions, and other operational health indicators available through the supported platform.
• Maintain accurate device ownership, assignment, status, serial number, IMEI, asset, SIM, location, warranty, and lifecycle records where required by the service.
• Maintain SOTI runbooks, standard operating procedures, configuration records, support knowledge articles, and audit or service-review evidence.
• Support frontline and mobile workforce device needs, including shared devices, rugged devices, handheld scanners, tablets, smartphones, and purpose-built mobility solutions within the assigned service scope.
• Coordinate with Service Desk, field support, telecom, network, security, identity, application, asset, logistics, and vendor teams to restore service and complete lifecycle activities.
• Implement approved mobile device configuration changes in accordance with change control, testing, validation, communication, and rollback requirements.
• Produce accurate operational reports and maintain awareness of customer SLAs, security requirements, and Fujitsu service delivery processes.
• Identify recurring incidents, configuration gaps, and opportunities for service improvement, standardisation, and automation.
• Participate in planned project, transition, after-hours, weekend, or on-call activities when required by the supported service.

Qualifications (Education, Experience, Certifications)

• Experience: 7-10 years of IT experience, including strong hands-on experience supporting enterprise mobile device management and mobile workforce services.
• SOTI Administration: Practical experience administering and supporting SOTI MobiControl, including device enrolment, groups, profiles, policies, packages, applications, remote-control functions, device actions, alerts, and operational reporting.
• Mobile Platforms: Strong working knowledge of Android Enterprise and enterprise mobility. Experience supporting iOS/iPadOS, Windows-based mobile or rugged devices, and manufacturer-specific Android capabilities is desirable.
• Rugged and Frontline Devices: Experience supporting shared, dedicated, kiosk, rugged, handheld scanning, warehouse, logistics, retail, field-service, or other frontline mobility use cases.
• Lifecycle Management: Experience with device staging, enrolment, allocation, deployment, swap, repair, return, retirement, secure wipe, inventory reconciliation, and chain-of-custody processes.
• Incident and Request Support: Ability to diagnose enrolment, connectivity, profile, application, certificate, kiosk, remote-control, operating-system, peripheral, battery, storage, and device communication issues.
• Lost or Compromised Devices: Experience following approved lost, stolen, or compromised device processes, including timely escalation, remote security actions, evidence retention, stakeholder coordination, and record updates.
• Connectivity and Integration: Working knowledge of Wi‑Fi, cellular data, SIM or eSIM services, VPN, APN, certificates, identity dependencies, directory services, and network requirements relevant to managed mobile devices.
• Applications and Configuration: Experience deploying and troubleshooting mobile applications, configuration profiles, kiosk or lockdown modes, permissions, updates, and approved device restrictions.
• Security and Compliance: Understanding of device encryption, screen-lock controls, remote lock and wipe, least privilege, access control, auditability, data protection, and customer-specific mobile security requirements.
• Service Management: Experience working within ITIL-aligned incident, request, problem, change, knowledge, asset, and configuration management processes, with clear ownership, escalation, and SLA awareness.
• Documentation: Demonstrated ability to maintain runbooks, operating procedures, device records, configuration baselines, knowledge articles, implementation plans, validation evidence, and rollback instructions.
• Automation and Reporting: Working knowledge of scripting, APIs, reporting, or bulk-administration methods for repeatable mobile device support is desirable.
• Education: Tertiary qualification in Information Technology or equivalent relevant industry experience.
• Certifications: Relevant SOTI, Android Enterprise, mobility, device-vendor, or ITIL certification is preferred.
• Communication and Customer Service: Strong written and verbal communication, prioritisation, collaboration, and customer service skills, particularly when supporting operationally critical frontline users.
• Ownership and Development: Takes responsibility for assigned work, follows issues through to resolution, and maintains current knowledge of SOTI and enterprise mobility capabilities.

Competencies / Capabilities (Skills, Knowledge, And Proficiency)

• SOTI MobiControl Operations: Confident administration and support of SOTI-managed devices, profiles, applications, policies, packages, remote actions, alerts, and reporting.
• Mobile Device Lifecycle: Ability to coordinate provisioning, deployment, assignment, replacement, repair, return, retirement, secure wipe, and accurate asset-record updates.
• Frontline Mobility Support: Understanding of shared, dedicated, kiosk, rugged, scanning, and field-use device requirements, including the operational impact of device downtime.
• Mobile Troubleshooting: Structured diagnosis of enrolment, connectivity, application, policy, kiosk, certificate, peripheral, operating-system, and device communication issues.
• Security Incident Response: Ability to follow approved lost, stolen, or compromised device procedures promptly, accurately, and with appropriate evidence and escalation.
• Change Execution: Ability to implement approved mobile configuration changes with testing, validation, communication, documentation, and rollback readiness.
• Security and Governance: Understanding of least privilege, remote security actions, data protection, auditability, chain of custody, and customer-specific security controls.
• Documentation Discipline: Ability to maintain accurate runbooks, configuration records, device records, knowledge articles, and operational evidence.
• Problem Solving and Improvement: Ability to identify root causes, recurring issues, and practical opportunities to improve device availability, support quality, and operational efficiency.
• Communication and Collaboration: Ability to explain technical issues clearly and work effectively with frontline users, global teams, vendors, and cross-functional support groups.
• Customer Focus and Accountability: Ownership of assigned outcomes, timely follow-up, and delivery of secure and supportable mobile workforce services.

Key Technical Tools and Technologies

SOTI MobiControl; SOTI ONE Platform; SOTI Assist or equivalent service-support tooling where deployed; Android Enterprise; Apple iOS and iPadOS; rugged handhelds, barcode scanners, tablets, smartphones, and shared or dedicated mobile devices; OEM mobility tools; Wi‑Fi, cellular, SIM/eSIM, APN, VPN, certificates, and remote-support technologies; ServiceNow or equivalent IT service management platform; asset and configuration management repositories; reporting and monitoring tools.

Relocation Supported: No

Visa Sponsorship Approved: No

At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.