Technical Services Delivery Lead

Manulife Insurance Malaysia; Manila; Hybrid; PHP 1,000,000 - 1,600,000; Full time

Job summary

Manulife Global Solutions is seeking an IT Service Delivery Lead to join its Global Technology team. The role leads technology teams, ensures service delivery commitments are met, and partners with Business Units to manage priorities and risks.

The ideal candidate will have a Bachelor's degree in a relevant field, strong leadership, stakeholder management, and experience across enterprise applications, data platforms, cybersecurity, and risk management. Hybrid work with on-site three days a week.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
• Experience leading technology teams supporting enterprise applications, production support, data management/engineering, cybersecurity, information security, or risk management.
• Strong stakeholder management and leadership to influence outcomes and drive accountability.
• Experience managing delivery priorities, resource planning, operational risks, service reporting, and continuous improvement activities.
• Strong verbal, written, and presentation communication skills.
• Ability to quickly learn and adapt to new technologies, tools, and ways of working.
• Knowledge of Azure environments is an advantage.

Responsibilities

• Lead the execution of service delivery plans for assigned technology teams to meet agreed service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored, and completed on time.
• Lead teams supporting enterprise technology services including application development, production support, data platforms, data engineering, cybersecurity, information security, or technology risk management functions.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks, and address service delivery challenges.
• Promote a collaborative, inclusive, and accountable team environment that supports continuous improvement and consistent service delivery.
• Provide leadership and guidance to team members by clarifying expectations, removing delivery blockers, and escalating risks or issues when appropriate.
• Own service delivery tracking, operational updates, resource visibility, performance monitoring, and reporting for assigned teams.
• Support continuous improvement initiatives focused on operational excellence, stability, efficiency, and service quality.

Skills

Stakeholder management

Team leadership

Delivery prioritization

Communication

Adaptability

Azure knowledge

Education

Bachelor's degree in Computer Science / IT / Engineering

Job description

We are looking for an IT Service Delivery Lead to join our Global Technology team at Manulife Global Solutions. In this role, you will lead assigned technology teams and take accountability for day-to-day service delivery outcomes, ensuring priorities are managed, deliverables are completed, and service level commitments to the In-Market Business Partners are met.

Responsibilities

• Lead the execution of service delivery plans for assigned technology teams to meet agreed service level commitments with the Business Unit.
• Manage day-to-day delivery priorities, ensuring work is clearly assigned, actively monitored, and completed on time.
• Lead teams supporting enterprise technology services including application support, software development, data platforms, data engineering, cybersecurity, information security, or technology risk management functions.
• Partner with business and technology stakeholders to prioritize initiatives, manage operational risks, and address service delivery challenges.
• Promote a collaborative, inclusive, and accountable team environment that supports continuous improvement and consistent service delivery.
• Provide leadership and guidance to team members by clarifying expectations, removing delivery blockers, and escalating risks or issues when appropriate.
• Own service delivery tracking, operational updates, resource visibility, performance monitoring, and reporting for assigned teams.
• Support continuous improvement initiatives focused on operational excellence, stability, efficiency, and service quality.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or another relevant field; equivalent experience may be considered.
• Demonstrated experience leading technology teams supporting one or more of the following: Enterprise Applications Application Development Production Support Data Management or Data Engineering Cybersecurity, Information Security, or Technology Risk Management.
• Strong stakeholder management and team leadership skills with the ability to influence outcomes and drive accountability.
• Experience managing delivery priorities, resource planning, operational risks, service reporting, and continuous improvement activities.
• Strong verbal, written, and presentation communication skills.
• Ability to quickly learn and adapt to new technologies, tools, and ways of working.
• Knowledge of Azure environments is an advantage.

Amenable to work in a hybrid set-up, with onsite presence three times per week.

When you join our team

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer. At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [e-mail].

Working Arrangement

Hybrid. We’re Manulife. And we’re on a mission to make decisions easier and lives better. Better is what drives us. It’s what inspires us to find new ways to support customers and colleagues in living longer and healthier lives. It’s the reason we’re dedicated to investing in digital innovation and accelerating a sustainable and economically inclusive future. Joining us means you’ll be empowered to learn and grow your career. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. And as part of our global team, you’ll help shape the future you want to see and discover that better can take you anywhere you want to go. We’re proud of our accomplishments and recognitions. Recent awards include: 2024 Gallup Exceptional Workplace Award Winner; Manulife Named one of Forbes World's Best Employers 2023; Best Companies to Work for in Asia 2023; We’ve been recognized as one of Canada’s Top 100 Employers (2024); Manulife included in Bloomberg's 2023 Gender-Equality Index.

Our ambition is to be the most digital, customer-centric global company in our industry. Learn more at https://www.manulife.com/.