Technical Services Asisstant Manager-1

Jones Lang LaSalle Incorporated; Taguig; On-site; PHP 800,000 - 1,000,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Services Leader to oversee technical service contracts, energy management and safety compliance at client sites in Taguig, Philippines. The role focuses on delivering exceptional occupant experience, supervising technicians, and coordinating with building managers and stakeholders.

Ideal candidates bring 3+ years in building/electrical/mechanical facilities management, strong communication and leadership skills, and knowledge of HVAC, fire

Qualifications

• Excellent verbal and written communication skills.
• Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 3 years’ experience in related discipline.
• Knowledge of HVAC, Fire Protection System, Electrical system and BMS systems.

Responsibilities

• Transforming to the Workplace Team of the future; shift in charge in the absence of the Technical Services Manager.
• Resolve technical problems in a timely manner to enhance Occupant Experience; escalate when required.
• Deliver best level of service through attention to detail and compliance with client contracts and KPIs.
• Manage and review Engineering/technical service contracts; oversee inspections and quality management.
• Develop and implement building procedures, SOP/EOP and staff training programs.

Skills

English fluency

Communication skills

Client management

Team leadership

Education

Degree in Building/Mechanical/Electrical or Facilities Management

Tools

BMS software

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

MAJOR RESPONSIBILITIES

Transforming to the Workplace Team of the future Shift in charge in the absence of the Technical Services Manager Resolve technical problem in a timely manner to enhance Occupant Experience Escalate technical issues where required Commitment to deliver the best level of service every time through attention detail Identify opportunities to improve technical service delivery to benefit the workplace Trusted partner to deliver all GRE requirements aligned to GRE OE codes Strive for Continuous Improvement implementation Manage the Technicians proactively Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts Functional operational control to deliver excellence every time Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services Implement and manage the change control process Be able to resolve problems and improve operations Client/Stakeholder Management (in support of the Technical Services Manager) Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators Deliver an exceptional quality of service to the Client, as reflected by Client feedback Communicate effectively with Clients and vendors at the ground level to create customer delight Work with all related parties on timely delivery of all services Leadership / Staff Management/ Team Participation Actively encourage an environment that supports teamwork, co-operation, service and performance excellence and personal success Operations Management Manage, review and execute all Engineering/technical service contracts, including inspections and quality management of service delivery Develop and implement building procedures and effective measures to ensure simplification and accuracy of work methods and reliability of systems implementation of SOP/EOP and training programme for staff Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Preparation of tender documentation, evaluation of tenders and preparation of contracts as defined by the main agreement Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation Co-ordinate with Building Managers & the Business Units on Project issues Develop and implement innovative programmes and processes that reduce the utility costs, increase productivity and increase the savings Co-ordinate with Building operation teams in setting up and sustaining the best maintenance standards and practices Manage a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures Implement and oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment Conduct regular audits on process to ensure the procedures are being followed and adhered with by the FM staff Contribute to the Monthly Management Report To provide the coaching/mentoring for Technicians, or subordinates and guide them to develop their own development plans and to review and to measure their performance regularly Ensure all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times Ensure all works are compliance with statutory regulations on fire, health and safety standards Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment Prepare thought through risk assessments for self-delivery Respond to critical out-of-hours issues & participate as a key team member in responses to emergency situations Coordinate, manage and oversee vendors to perform a wide range of workplace-related services Ensure service deliverables meet SLAs and KPIs When necessary raise risks to Workplace Experience Site Lead for further investigation Cost saving mind-set that drives value for service as every level Conduct data analysis report when necessary Escalate reoccurring problem and possible solutions to Engineering and Workplace team Located on site at the client offices Mobile as required to cover multiple sites Managing all technical service contracts, including inspections and quality management of service delivery Implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client Share best practices and new ideas to further support the Workplace Experience Team Assisting with the preparations of strategic plans, budgets, and client reports, including financial reconciliation for service contract accounts Ensure the implementation and management of Risk & Safety work practices to mitigate the risk of services interruption to client’s operation Co-ordinate with Building Managers & the Business Units on Project issues Co-ordinate with Building Operation teams in setting up and sustaining the best maintenance standards and practices Deliver a programme of inspections for the property on Energy conservation, Maintenance practices, Utility management and Risk management procedures Deliver /oversee the pre-emptive maintenance programme to reduce the risk of sudden failures of critical equipment Follow theSOP/EOP and training programme for staff Participate in regular audits on process to ensure the procedures are being followed and adhered with by the FM staff Adhere to all safety procedures, including Crisis Management/ Business Continuity and Emergency Procedures are maintained at all times Ensure all works are compliance with statutory regulations on fire, health and safety standards Ensure that service delivery teams and on-site contractors undergo a Health and Safety Induction prior to deployment.

CANDIDATE SPECIFICATION: KEY SELECTION CRITERIA

Ideal Experience Excellent verbal and written communication skills Fluent in English (verbal) Knowledge of Occupational Safety requirements Ability to effectively communicate and interact with all levels of people Holder of Higher Cert/Higher Diploma/Degree or above in Building, Mechanical, Electrical or Facilities Management with minimum 3 years’ experience in related discipline Knowledge of HVAC, Fire Protection System, Electrical system and BMS syste. Experience in CRAC, UPS, Chiller plant or Data Centre operations is required Knowledge of Occupational Safety requirements Strong PC literacy and able to manage daily activities using various systems, such as BMS, and other computerized control/monitoring system 5.5 working days per week.

Critical Competencies for Success

Client Focus & Relationship Management – ‘I Value my Customers’ Demonstrates proactive & professional approach to customer service and stakeholder engagement Has a natural hospitality-orientated communications acumen Ability to interact with a wide range of client staff, including senior levels Ability to manage conflict and balance between client and firm requirements Has a customer service oriented attitude People Management and Team Leadership – ‘I am a Team Player’ Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels Program Management & Organizational Skills – ‘I am Proactive’ Excellent planning & organizational skills to prioritize work and meet tight deadlines Proven ability to manage multiple and complex operational matters on a daily basis Problem Solving & Strategic Thinking – ‘I am Innovative’ Capacity to deal with ambiguity and solve complex problems effectively Analytical, proven ability to solve problems using a quantitative approach Proven ability to employ holistic approaches and looks at long term solutions.

Other Personal Characteristics

Detail focussed and proactive in nature Self-motivated Exhibits honesty & trustworthiness Open to new ideas & willing to challenge status quo Works well with diverse teams from various countries/cultures.

Location: On-site –Taguig, Philippines

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.