Technical Service Specialist - Core Labs - Málaga

Abbott Laboratories; España; Hybrid; PHP 3,037,000 - 4,628,000; Full time

Benefits offered by this job

Remote work option

Travel opportunities

Job summary

Abbott in Spain is seeking a Technical Service Specialist to perform PMs, hardware and software upgrades, installations and deinstallations, and provide first‑line support for assigned instruments.

You will troubleshoot, train customers, and collaborate with labs to maximize instrument performance, applying remote diagnostics and staying aligned with Abbott's global service standards.

Qualifications

• Bachelor's degree or equivalent required.
• Engineering degree in medical/electrical/mechanical or medical technology preferred.
• Proven track record in a similar position with strong customer references.

Responsibilities

• Provide field service support and technical troubleshooting for instruments.
• Schedule and perform planned maintenance activities (PM).
• Perform instrument upgrades and respond to service bulletins (TSBs).
• Provide first-level training and coaching to customers.

Skills

Technical troubleshooting

Customer communication

Analytical tools

Issue resolution

Product-line knowledge

Education

Bachelor's degree or equivalent

Engineering degree (medical/electrical/mechanical)

Tools

Remote diagnostics

Job description

JOB DESCRIPTION: About Abbott

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Working at Abbott At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To Career development with an international company where you can grow the career you dream of. A company named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

Position: Technical Service Specialist

Primary Objective of Position

The Technical Service Specialist is responsible for performing planned maintenance activities, hardware and software upgrades (TSBs), installations and deinstallations and also first line support to assigned instruments.

Major Accountabilities

• Provide field service support and technical troubleshooting for assigned instruments.
• Schedule and perform planned maintenance (PM) activities.
• Provide proactive service using Abbott remote diagnostics tools.
• Provide ongoing training and coaching to customers.
• Perform instrument upgrades and technical service bulletins (TSBs).
• Success in this role is measured by customer satisfaction score (NPS).
• Act as a trusted partner and technical advisor to customers.
• Provides first level assays troubleshooting and implement new assays.
• Provide first level support for laboratory middleware (AMS).
• Maintain the laboratory workflow optimized making track software (TSM & TWM) adjustments if needed.
• Work with customers to ensure the entire Abbott solution is being utilized as expected, maximizing instruments performance and testing capabilities.

Education

• Bachelors degree or equivalent experience required.
• Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

Background

• Proven track record in a similar position supported by management and customer references.
• Successful engagement with customers, specifically lab staff.
• Technical expert for product line responsibility
• Strong communication skills
• Ability to identify and drive resolution of issues
• Strong experience in use of analytical tools and software

Impact of Position

Perform planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallations.

Pay and Compensation

The base pay for this position is N/A In specific locations, the pay range may vary from the range posted.

Job Details

JOB FAMILY: Field Services DIVISION: CRLB Core Lab LOCATION: Spain > Quintanavides : Remote ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 20 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable

Company Culture

Abbott is about the power of health. For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next‑generation diagnostics, life‑changing devices, science‑based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health. The people of Abbott come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well‑being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges. We invite you to explore opportunities at Abbott, to see if your talents and career aspirations may fit with our openings.

Equal Opportunity

An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.

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