Technical Sales Support Specialist

Metacom Careers

Mandaluyong

On-site

PHP 300,000 - 540,000

Full time

14 days+

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Job summary

Metacom Careers in Metro Manila seeks a capable Technical Support & Sales Support Specialist to assist customers with product features and usage. You will collaborate with sales teams, help prepare proposals, and deliver technical presentations to clients.

The role emphasizes documenting customer interactions for continuous improvement, conducting product trainings, and working closely with teams to ensure effective solutions and high customer satisfaction.

Qualifications

Bachelor's degree in a relevant field such as Business, Engineering, or Information Technology.
2 years of experience in a technical support or sales support role.
Strong communication and interpersonal skills.
Basic technical knowledge of company products.
Strong problem-solving abilities and a customer-oriented mindset.
Ability to work collaboratively in a team environment.

Responsibilities

Provide technical support and assistance to customers regarding product features and functionality.
Collaborate with sales teams to understand customer needs and provide suitable solutions.
Assist in the preparation and delivery of technical presentations and proposals.
Conduct product training sessions for clients to ensure proper usage and benefits.
Document customer interactions and feedback for continuous improvement.