Multichannel Customer Support Specialist

Metacom Careers; Muntinlupa; On-site; PHP 223,200 - 357,120; Full time

Job summary

Metacom Careers in Metro Manila is seeking a Customer Service Associate to respond to inquiries via phone, email, or chat, and to provide accurate product information. The role focuses on timely, professional assistance and enhancing the customer experience.

The role requires resolving issues by identifying root causes, maintaining customer records, and collaborating with teammates to improve service delivery. A bachelor’s degree and strong English communication are preferred.

Qualifications

• Bachelor's degree in a relevant field preferred.
• Experience Level: 02 years (Fresh graduates are welcome).
• Excellent organizational skills and ability to manage multiple tasks efficiently.
• Strong people skills with the ability to empathize and understand customer needs.
• Technical skills to navigate computer systems and software effectively.
• A proactive team player with a positive attitude.
• Proficient in English with strong interpersonal communication skills.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Provide accurate information about products and services to assist customers effectively.
• Resolve customer complaints and issues by identifying the root cause and providing suitable solutions.
• Maintain customer records by updating account information and documenting interactions.
• Collaborate with team members to improve service delivery and customer experience.

Skills

Organizational skills

Interpersonal skills

Technical navigation skills

Team player

English proficiency

Education

Bachelor's degree in a relevant field

Job description

Metacom Careers in Metro Manila is seeking a Customer Service Associate to respond to inquiries via phone, email, or chat, and to provide accurate product information. The role focuses on timely, professional assistance and enhancing the customer experience.

The role requires resolving issues by identifying root causes, maintaining customer records, and collaborating with teammates to improve service delivery. A bachelor’s degree and strong English communication are preferred.