Technical Resolution Specialist - Cantonese

J-K Network Services group.; Metro Manila; Hybrid; PHP 1.320.000 - 1.581.000; Vollzeit

Benefits dieser Stelle

Provided work equipment

HMO

Insurance

PTO credits monthly

Sick Leave/Vacation Leave

Government-Mandated Benefits

Night differential 10%

Other benefits discussed

Zusammenfassung

J-K Network Services group. in Pasig is seeking a customer service oriented professional fluent in Cantonese with conversational English. The role is hybrid (3 days onsite, 2 days work-from-home) with a monthly salary of Php 130,000.

Open to various education levels and foreign nationals with permanent visa eligibility. Responsibilities include assisting customers with ticket purchases, refunds, and transfers; addressing issues, billing concerns, and account access; managing reservations and

Qualifikationen

• Proficient in Cantonese with conversational English.
• Open to HS graduates, undergraduates, or bachelor's graduates.
• Foreign nationals with a permanent visa are welcome.
• Experience in customer service and sales is advantageous.
• Experience in the BPO industry is a plus.
• Strong phone etiquette with good verbal and written communication.
• Proficient in MS Office and Internet usage.
• Able to navigate websites and online tools.

Aufgaben

• Assist customers with ticket purchases, transfers, and refunds.
• Handle issues like missing tickets, delayed delivery, or invalid tickets.
• Support payment concerns and billing disputes.
• Help with account access issues (login, verification, security).
• Manage complaints from buyers and sellers.
• Coordinate with internal teams for ticket resolution or escalation.
• Respond to customers’ inquiries about bookings, promos, and reservations via email and chat.
• Ensure requests are handled in a timely and appropriate manner.
• Responsible for handling and managing reservations and cancellations of bookings.

Kenntnisse

Cantonese proficiency

Conversational English

Customer service

BPO experience

Phone etiquette

MS Office

Internet navigation

Visa eligibility open

Ausbildung

High School

Undergraduate

Bachelor's degree

Tools

MS Office

Internet

Jobbeschreibung

Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards.

Company Industry: BPO Company
Work Location: Pasig
Work Schedule: Shifting Schedule
Salary: Php 130,000
Work Set-up: Hybrid Set-Up (3x onsite, 2x work from home)

BENEFITS:

• Provided work equipment
• HMO
• Insurance
• PTO credits earned monthly
• Sick Leave/Vacation Leave
• Government-Mandated Benefits
• 10% Night Differential
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Cantonese and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to Foreign Nationals with a permanent visa.
• Having experience in customer service and sales is a big advantage
• Having experience in the BPO industry is a big plus.
• Excellent phone etiquette with strong verbal, written, and interpersonal communication skills.
• Must be proficient in computers (MS Office, Internet)
• Knowledgeable in navigating websites and the internet

RESPONSIBILITIES OF JOB APPLICATION:

• Assisting customers with ticket purchases, transfers, and refunds.
• Handling issues like missing tickets, delayed delivery, or invalid tickets.
• Supporting payment concerns and billing disputes.
• Helping with account access issues (login, verification, security).
• Managing complaints from buyers and sellers.
• Coordinating with internal teams for ticket resolution or escalation cases.
• Respond to customers’ inquiries about bookings, promos, and reservations through email and chat.
• Ensures that the customer’s requests are handled in an appropriate and timely manner.
• Responsible for handling and managing reservations and cancellations of bookings.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)

• Paper screening
• Initial Interview
• Operations Interview
• Language Assessment