Technical Officer

Fortem Cement Corporation; Cebu City; Hybrid; PHP 300,000 - 420,000; Full time

Job summary

Fortem Cement Corporation is seeking a Technical Officer to be the go-to problem solver for customers using our concrete admixtures and related chemical products. You will provide on-site and remote technical support, diagnose product issues, and conduct trial mixes at customer plants and job sites.

You’ll work with the sales team to onboard new customers and ensure satisfaction across accounts.

Qualifications

• Bachelor’s degree in Chemistry, Chemical Engineering, Civil Engineering, or related field.
• At least 3 years of experience.
• Knows how to test concrete and run trial mixes.
• Experience with batching plants or cement is a plus.
• Admixture knowledge is a plus, and we’ll teach you the rest.

Responsibilities

• Provide on-site and remote technical support, and respond to technical inquiries via calls, emails, and warehouse walk-ins.
• Diagnose and fix product performance issues in the field (e.g., dosage, workability, setting, strength).
• Conduct trial mixes and dosage adjustments at customer plants and job sites.
• Advise customers on the right product, dosage, handling, and best practices.
• Run trial mixes and technical evaluations for new customers, and support their onboarding together with the sales team.
• Keep assigned accounts satisfied through regular follow-ups and quick resolution of technical concerns.
• Flag commercial opportunities or risks to the sales team.
• Process customer equipment requests, and install, calibrate, and maintain dosing equipment.
• Handle product complaints, returns, and off-spec concerns from a technical side, and give feedback to the product development and quality teams.
• Assist in the timely collection of checks and payments from serviced accounts.
• Prepare technical service reports and field updates, including competitor observations.

Skills

Technical support

Field diagnostics

Trial mixes

Customer onboarding

Education

Bachelor’s degree in Chemistry or related field

Job description

Technical Officer

Concrete problems? You’re the one people call. As our Technical Officer, you’ll be the go-to problem solver for customers using our concrete admixtures and related chemical products. Great service keeps customers happy, and happy customers keep coming back.

Your Daily Mix

• Provide on-site and remote technical support, and respond to technical inquiries via calls, emails, and warehouse walk-ins.
• Diagnose and fix product performance issues in the field (e.g., dosage, workability, setting, strength).
• Conduct trial mixes and dosage adjustments at customer plants and job sites.
• Advise customers on the right product, dosage, handling, and best practices.
• Run trial mixes and technical evaluations for new customers, and support their onboarding together with the sales team.
• Keep assigned accounts satisfied through regular follow-ups and quick resolution of technical concerns.
• Flag commercial opportunities or risks to the sales team.
• Process customer equipment requests, and install, calibrate, and maintain dosing equipment.
• Handle product complaints, returns, and off-spec concerns from a technical side, and give feedback to the product development and quality teams.
• Assist in the timely collection of checks and payments from serviced accounts.
• Prepare technical service reports and field updates, including competitor observations.

Is This You?

• Bachelor’s degree in Chemistry, Chemical Engineering, Civil Engineering, or a related field.
• At least 3 years of experience.
• Knows how to test concrete and run trial mixes.
• Experience with batching plants or cement is a plus.
• Admixture knowledge is a plus, and we’ll teach you the rest.
• Able to drive long distances, because the road is part of the job.

Why Join Us?

• A transparent team that’s always ready to help each other, and no one is afraid to ask for help.
• People grow with the company.
• Lots of learning opportunities in a fast-moving, adaptable environment.
• The only chemical construction company in the Philippines with warehouses nationwide.

Ready to set your career in stone? We’d love to hear from you!