Technical Maintenance Lead

Motolite; Santa Maria; On-site; PHP 90,000 - 130,000; Full time

Job summary

MOTOLITE is seeking an After-Sales O&M Operations Lead to supervise field technicians handling Solar PV, hybrid solar, and Battery Energy Storage System installations for MES facilities and external customers.

You will ensure safe, timely preventive and corrective maintenance, troubleshooting, system restoration, and expert customer support while coordinating with Engineering, suppliers, and equipment manufacturers.

Responsibilities

• Lead After-Sales Technical Support Operations by serving as the primary focal point for customer concerns, service requests, warranty issues, and after-sales support requirements.
• Coordinate troubleshooting activities with O&M Teams, Technical Engineers, equipment suppliers, and other technical resources.
• Manage warranty claims, warranty documentation, equipment replacement requests, and service-related records.
• Coordinate field service and maintenance support with Site Engineers and field personnel to ensure service requests are executed.
• Maintain service records, maintenance histories, customer communications, and technical reports; monitor performance and resolution effectiveness.
• Drive customer satisfaction and continuous improvement by gathering feedback and promoting proactive support practices.

Job description

Job Description:

Join us and contribute to driving excellence at MOTOLITE!

Job Summary:

Leads the field execution of after-sales Operations and Maintenance (O&M) services for Solar PV, hybrid solar, and Battery Energy Storage System (BESS) installations of MES internal facilities and external customers. Ensures safe and timely preventive maintenance, corrective maintenance, troubleshooting, system restoration, and customer technical support while leading O&M technicians and coordinating unresolved concerns with Engineering, suppliers, and equipment manufacturers.

JOB RESPONSIBILITIES

Lead After-Sales Technical Support Operations

• Serve as the primary focal point for customer technical concerns, service requests, warranty issues, and after-sales support requirements.
• Ensure customer issues are properly assessed, prioritized, assigned, tracked, and resolved within agreed service levels.
• Maintain visibility of open service cases and drive timely resolution of customer concerns.
• Promote responsive and professional customer support practices that strengthen customer satisfaction and long-term customer relationships.

Manage Technical Troubleshooting and Corrective Actions

• Lead investigation and resolution of technical issues affecting Solar PV and BESS installations.
• Coordinate troubleshooting activities with O&M Teams, Technical Engineers, equipment suppliers, and other technical resources.
• Evaluate system issues and recommend corrective maintenance actions necessary to restore normal operation.
• Escalate complex technical concerns requiring engineering review or specialist intervention.

Administer Warranty and Service Management Activities

• Manage warranty claims, warranty documentation, equipment replacement requests, and service-related records.
• Coordinate with suppliers, manufacturers, vendors, and internal stakeholders regarding warranty obligations and technical support requirements.
• Monitor warranty utilization, claim status, and service commitments to ensure timely closure.
• Ensure service activities comply with contractual obligations, warranty agreements, and company service standards.

Coordinate Field Service and Maintenance Support

• Work closely with O&M Site Engineers and field personnel to ensure service requests are effectively executed.
• Coordinate deployment of technical resources required for troubleshooting, inspections, corrective maintenance, and customer support activities.
• Monitor completion of service activities and verify that customer concerns are properly addressed.
• Support planning and execution of maintenance activities that improve asset reliability and operational performance.

Maintain Service Documentation and Performance Monitoring

• Ensure service records, maintenance histories, customer communications, and technical reports are complete, accurate, and properly maintained.
• Monitor service performance, response times, recurring issues, and resolution effectiveness.
• Prepare service reports, issue summaries, and support documentation for management review.
• Identify recurring technical problems and recommend improvement initiatives to improve service quality and reliability.

Drive Customer Satisfaction and Continuous Improvement

• Build and maintain positive relationships with customers through professional technical support and service delivery.
• Gather customer feedback and recommend actions that improve after-sales support effectiveness.
• Support continuous improvement initiatives focused on customer experience, technical support processes, and service delivery.
• Promote proactive support practices that minimize system downtime and improve customer confidence in MES solutions.

\"Motolite offers you not just a job, but a career with boundless opportunities\"

Requirements: