Technical Implementation Specialist

LSEG; Taguig; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

The LSEG in Taguig is seeking a Technical Implementation Specialist to perform remote and onsite technical work for customer contracts involving product installation. This role will engage in the sales stage to verify technical prerequisites and will provide consultancy to others within the group.

The ideal candidate has expertise in operating systems, strong problem-solving skills, and experience in customer service. A graduate degree in technical studies or IT is required. The position offers an opportunity to work in a fast-paced environment.

Qualifications

• Excellent knowledge and hands-on experience in operating systems.
• Experience in a customer-facing technical service role.
• Good problem management and analytical skills.
• Ability to work virtually and independently.
• Proficient in English as a working language.

Responsibilities

• Perform installations, upgrades, and migrations of products.
• Complete tasks outlined in project plans and agreements.
• Liaise with customer IT departments for efficient installation.
• Drive potential product implementation issues to resolution.
• Provide technical expertise to Implementation and SAM teams.

Skills

Technical expertise

Problem management

Solution skills

Analytical skills

Education

Graduate degree in technical studies or information technology

Tools

Linux

Windows

Networking technologies

Job description

The Technical Implementation Specialist sits within the Customer Implementation & Professional Services group. This role performs remote and onsite technical work to fulfill the customer contracts in product installation, Move, Add and Change (IMAC). This role can also be involved in sales and pre‑sales stage to verify the pre‑requisites for an accurate contract from the technical side. Also, this role provides consultancy to other roles CIPS group regarding technical/product related questions. This role owns customer technical experience during product onboarding phase.

Role Responsibilities

• Perform installations, upgrades and migrations of a mixture of products using globally consistent methodologies – both remotely and on customer site.
• Complete tasks outlined in project plans and agreements with customers.
• Liaise with customer IT departments to ensure efficient product installation and support.
• Drive potential product implementation issues to a timely and successful resolution, minimizing and/or avoiding any customer impact.
• Provide technical expertise to other Implementation teams and SAM teams.
• Collaborate with support partners and product specialists to ensure product specialization.
• Maintain awareness of relevant technical and product trends through self‑learning/study, training classes, and job shadowing.
• Work in a fast‑paced environment to deliver projects independently.
• Continually promote standard processes and elevate issues accordingly.

Qualifications and Experience Required

• Excellent knowledge and hands‑on experience in operating systems (Linux and Windows) and networking technologies.
• Experience in a customer‑facing technical service role.
• Good problem management, solution, and analytical skills.
• Ability to work virtually to successfully deliver projects or resolutions to issues.
• Independent worker with excellent time management and issue skills, and able to work through crises.
• Proficient in English, able to use English as a working language with internal teams and customers.
• Multi‑tasked, able to succeed in a meaningful environment.
• RHCSA, RHCE, RHCA, CCNA, CCNP or CCIE is a plus.
• Coding skills is advantage.

Certifications/ Education

Graduate degree or equivalent experience in technical studies or information technology with knowledge of computers, networking or use of technology in the financial industry.

Career Stage

Senior Associate

Equal Opportunity Employer

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.