Technical Director

Concentrix; Quezon City; Hybrid; PHP 3,000,000 - 5,400,000; Full time

Job summary

Concentrix in Metro Manila seeks a Technical Director to shape technical strategy across presales, product development, and people leadership.

You will mentor leaders, drive scalable solutions across Zendesk, Salesforce, Udesk, and enterprise platforms, and partner with Sales, Delivery, and Product to translate client needs into innovative, commercially viable technology.

Qualifications

• Bachelor’s degree in a technology discipline or equivalent experience.
• 10+ years in technology leadership, architecture, or SaaS solutions.
• Proven ability to lead presales, solutioning, and engagement with C-level stakeholders.

Responsibilities

• Direct presales efforts, define solutions, and present to clients.
• Translate business needs into scalable technology solutions.
• Lead architecture, integrations, APIs, data flows, and cloud components.
• Mentor leaders, build capability, and develop succession pipelines.

Skills

Presales

Solutioning

Leadership

Mentorship

Enterprise SaaS

CRM platforms

Zendesk

Salesforce

Udesk

APIs

Cloud

AI

Integration

Architecture

Executive comms

Cross-functional

Presales support

Presales enablement

Education

Bachelor’s degree in Computer Science/IT/Engineering

Tools

Zendesk

Salesforce Service Cloud

Udesk

Job description

Primary Focus: Pre-sales and Solutioning, Product Development, and People Leadership

Leadership Emphasis: Mentorship, capability building, succession, and technical excellence

Technology Domain: Software development, Enterprise SaaS, CX/CRM, AI, integration, cloud, and customer engagement platforms

Key Platforms: Zendesk, Salesforce / Salesforce Service Cloud, Udesk, and comparable enterprise SaaS platforms

Role Overview

The Technical Director is a senior technology leader responsible for shaping technical strategy and translating business opportunities into scalable, innovative, and commercially viable technology solutions. The role leads three core areas: Presales & Solutioning, Product Development & Innovation, and Technical People Leadership & Mentorship.

Working closely with Sales, Delivery, Product, Operations, and technology partners, the Technical Director provides technical leadership throughout the solution lifecycle - from opportunity discovery and solution design through proof-of-concept, product development, and transition to implementation.

The Technical Director also plays a critical role in developing the organization’s technical capability by mentoring technical leaders and practitioners, strengthening competencies, and building a sustainable pipeline of future technical talent.

Key Responsibilities

• Lead the technical component of strategic presales opportunities, from discovery and solution definition through proposal and client presentation.
• Translate client business challenges and requirements into practical, scalable, and commercially viable technology solutions.
• Lead technical discovery workshops, solution presentations, demonstrations, architecture discussions, and executive-level client engagements.
• Collaborate with Sales, Delivery, Product, and Commercial teams in developing proposals, Statements of Work, solution estimates, assumptions, dependencies, and technical scope.
• Provide technical oversight for solution architecture, integrations, APIs, data flows, security, cloud components, and interoperability across enterprise platforms.
• Evaluate technologies and recommend the most appropriate platforms, architectures, and implementation approaches based on client requirements.
• Support RFP/RFI responses and strategic pursuits by articulating technical differentiators, solution value, risks, and implementation considerations.
• Build trusted-advisor relationships with client technology and business stakeholders.
• Provide technical leadership for the development of new products, accelerators, reusable solutions, integrations, and intellectual property.
• Translate emerging market requirements and client problems into product and solution opportunities.
• Work with Product, Engineering, Development, UX, Data, and other technical teams to define product vision, technical requirements, architecture, and roadmap.
• Lead or govern prototypes, demonstrations, proof-of-concepts, and minimum viable products before broader commercialization or deployment.
• Establish technical standards and architecture principles to ensure products are scalable, secure, supportable, and reusable.
• Evaluate emerging technologies including AI, automation, cloud, customer experience technologies, and SaaS platforms to identify opportunities for innovation.
• Balance innovation with commercial viability, implementation complexity, operational supportability, and business value.
• Promote reuse of technical assets and solutions across clients and business opportunities to improve speed-to-market and delivery efficiency.
• People Leadership & Capability Development
• Lead and provide strategic direction to technical teams and specialist groups under the Technical organization.
• Build high-performing teams through clear goals, accountability, coaching, capability development, and continuous feedback.
• Develop competency frameworks, technical career paths, certification plans, and succession strategies for technical roles.
• Identify skill gaps and establish development plans aligned with current delivery requirements and future technology priorities.
• Support hiring and workforce planning to ensure the organization has the appropriate balance of technical depth, leadership capability, and capacity.
• Foster collaboration across architects, developers, consultants, business analysts, data specialists, QA professionals, and other technology disciplines.
• Establish a culture of technical excellence, innovation, knowledge sharing, ownership, and continuous learning.
• Mentorship & Technical Community
• Mentorship is a key accountability of the Technical Director. The role will establish and champion a structured mentorship culture designed to accelerate technical capability and develop future technical leaders.
• Personally mentor emerging technical leaders, architects, consultants, and high-potential team members.
• Establish mentorship programs connecting senior practitioners with junior and mid-level technical talent.
• Provide coaching on technical decision-making, client engagement, solution design, presentation skills, and professional development.
• Create opportunities for team members to participate in presales engagements, demonstrations, POCs, product initiatives, and architecture discussions.
• Promote knowledge-sharing sessions, communities of practice, technology forums, and internal technical showcases.
• Encourage professional certifications and continuous development across strategic technology platforms.
• Develop succession pipelines for critical technical and leadership roles.
• Help define and execute the technology strategy in alignment with organizational growth priorities and business objectives.
• Establish technical standards, architecture principles, reusable patterns, and solution governance practices.
• Provide technical oversight on complex or strategic solutions and serve as an escalation point for significant architectural or technical decisions.
• Ensure solutions consider scalability, security, reliability, integration, data governance, compliance, and operational sustainability.
• Maintain awareness of emerging technologies, platform developments, and industry trends and determine their relevance to the organization.
• Collaborate with Delivery leadership to ensure solutions sold through Presales can be successfully transitioned, implemented, and supported.

Required Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related technology discipline, or equivalent professional experience.
• 10+ years of experience across technology, solution architecture, systems integration, software/SaaS solutions, technical consulting, or related disciplines, with significant leadership experience.
• Demonstrated experience leading technical teams and managing multiple technical disciplines or capability groups.
• Strong knowledge of SaaS and enterprise technology platforms, particularly customer experience, CRM, customer service, contact center, or digital experience technologies.
• Practical experience with platforms such as Zendesk, Salesforce / Salesforce Service Cloud, Udesk, or comparable enterprise SaaS platforms.
• Strong understanding of enterprise integration concepts including APIs, middleware, cloud services, data integration, authentication, and system interoperability.
• Experience in solution architecture and translating business requirements into technical solutions.
• Demonstrated experience in presales, solution consulting, technical sales, or client-facing technology advisory.
• Strong presentation, facilitation, storytelling, and executive communication skills.
• Ability to explain complex technical concepts clearly to both technical and non-technical stakeholders.
• Experience working with cross-functional teams across Sales, Product, Engineering, Delivery, Operations, and business stakeholders.
• Demonstrated experience coaching, mentoring, and developing technical professionals.

Preferred Qualifications

• Experience with cloud platforms such as AWS, Microsoft Azure, or Google Cloud.
• Experience with CRM, Contact Center, CX, AI, automation, Voice of Customer, or customer engagement technologies.
• Knowledge of microservices, APIs, integration architectures, data platforms, and modern application architectures.
• Experience developing or commercializing technology products, accelerators, reusable integrations, or intellectual property.
• Experience leading POCs, innovation initiatives, prototypes, or emerging technology programs.
• Relevant certifications in Salesforce, Zendesk, cloud architecture, enterprise architecture, integration technologies, or comparable technology platforms.
• Experience working within consulting, technology services, systems integration, or managed services organizations.
• Strategic Technology Leadership - Connects technology decisions to business strategy, growth, and customer outcomes.
• Commercial & Presales Acumen - Understands how technology solutions translate into compelling client value propositions and executable engagements.
• Technical Credibility - Possesses sufficient architectural and platform knowledge to challenge designs, guide technical teams, and engage senior client technology stakeholders.
• People Leadership - Builds strong teams, creates accountability, and develops future leaders.
• Mentorship Mindset - Actively invests in developing others rather than relying solely on individual technical expertise.
• Innovation & Product Thinking - Identifies repeatable solutions and converts ideas into scalable products and capabilities.
• Executive Communication - Communicates complex technology concepts clearly, confidently, and persuasively.
• Collaboration - Works effectively across Sales, Delivery, Product, Operations, Engineering, partners, and clients.
• Outcome Orientation - Balances innovation, technical excellence, commercial viability, delivery feasibility, and customer value.

Measures of Success

• Improved presales conversion and technical win rate.
• Higher quality and consistency of solution designs and proposals.
• Development of new products, accelerators, reusable solutions, and POCs.
• Increased technical capability and certification across the organization.
• Stronger succession pipeline for technical leadership roles.
• Measurable development of mentees and emerging technical leaders.
• Increased reuse of technical assets and solutions across client engagements.
• Effective transition of solutions from Presales to Delivery.
• Strong client and stakeholder confidence in the organization’s technical capabilities.
• Continued innovation and expansion of the organization’s SaaS, CX, AI, integration, and enterprise technology capabilities.