Technical Customer Success Manager - AI Agents

Getwingapp; Baguio; Remote; PHP 5,653,000 - 8,166,000; Full time

Benefits offered by this job

Remote work

Diverse team

Professional growth

Job summary

Getwingapp is seeking a Technical Customer Success Manager for AI Agents, based remotely with a base in Argentina and cooperation across time zones. You will lead onboarding, configure solutions, and drive adoption while solving technical issues for B2B SaaS clients.

The role emphasizes proactive communication, cross-functional collaboration with engineering on APIs, and ensuring customer success through to expansion.

Qualifications

• Proven experience in a Customer Success or Technical Account Manager role within a B2B SaaS environment.
• Excellent verbal and written communication in English and Spanish.
• Ability to understand complex technical concepts and explain to non-technical stakeholders.
• Experience with troubleshooting and resolving customer issues.

Responsibilities

• Own onboarding for new clients and ensure smooth transitions to our products.
• Configure Central to meet client needs and understand technical aspects.
• Drive product adoption through proactive communication and training.
• Provide troubleshooting support and escalate engineering issues when needed.
• Manage customer communications with timely, clear updates.
• Focus on retention and opportunities for expansion within accounts.
• Participate in go-lives by Day 7 following ramp and support APIs/integrations with engineering.

Skills

Onboarding mastery

Technical curiosity

English & Spanish fluency

Customer communication

Troubleshooting

Product adoption

APIs & integrations

Project management

AI/ML awareness

Independent work

Job description

About the Role

The Technical Customer Success Manager for AI Agents is a pivotal role within our organization. Based in Argentina, you will be at the forefront of ensuring our clients achieve maximum value from our innovative B2B SaaS solutions. This role combines strong technical curiosity with exceptional customer-facing communication skills to drive successful onboarding, configuration, and continuous engagement with our products.

As a Technical Customer Success Manager, you will own the client relationship from the moment they come onboard. You will proactively manage customer communication, troubleshoot issues, and drive adoption and retention of our solutions. Your role is crucial in facilitating an excellent customer experience, ensuring clients not only use our products effectively but also expand their use over time.

• Own the complete onboarding process for new clients, ensuring a smooth transition to our products.
• Configure Central independently to meet client needs while ensuring a strong understanding of the technical aspects of our solutions.
• Drive product adoption through proactive communication and training with customers.
• Provide troubleshooting support, addressing common issues and escalating only genuine engineering problems to the technical team.
• Manage customer communications effectively, ensuring timely and clear updates throughout the customer journey.
• Focus on retention by identifying opportunities for expansion within existing accounts.
• Demonstrate a proactive approach, executing same-day actions and communications.
• Participate in independent go-lives by Day 7 following the accelerated ramp schedule.
• Work collaboratively with engineering on custom APIs and new integrations while maintaining ownership of the customer experience.
• Meet the expectations of working during US business hours.
• Proven experience in a Customer Success Manager or Technical Account Manager role, preferably within a B2B SaaS environment.
• Strong technical curiosity with the ability to understand and communicate complex technical concepts to non-technical stakeholders.
• Excellent verbal and written communication skills in both English and Spanish.
• Proven track record of managing customer relationships and driving product adoption.
• Ability to work independently and demonstrate a high level of initiative in a fast-paced environment.
• Experience with troubleshooting and problem-solving in a tech-focused environment.
• Strong organizational skills with the ability to manage multiple clients and priorities effectively.
• Familiarity with APIs and integrations is a plus.
• Experience in the AI or machine learning sector.
• Familiarity with customer success software tools and platforms.
• Prior experience in a startup or rapidly growing organization.
• Knowledge of project management methodologies.
• Experience in conducting client training sessions.
• Opportunity to work remotely with a diverse and talented team.
• Engagement with cutting-edge AI technology and solutions.
• Professional development opportunities to enhance your skills and career growth.
• Collaborative company culture that values innovation and initiative.
• Access to a network of professionals in the B2B SaaS industry.
• Supportive environment encouraging proactive problem-solving and independent thinking.

We are an equal opportunity employer and welcome applicants from all backgrounds.