Technical Customer Experience Specialist – Onsite AU Shift

Hammerjack Pty Ltd; Philippines; On-site; PHP 391,000 - 580,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking a Customer Service/Technical Support specialist to deliver an exceptional experience across consumer and dealer contacts, with a strong focus on empathy and timely resolution.

You will handle multi-channel inquiries (phone, email, live chat), guide customers through product features and troubleshooting, and coordinate with internal teams to resolve complex cases on a 100% onsite AU day shift in the Philippines.

Qualifications

• 2+ years in customer service or BPO environment.
• Willing to work AU day shift onsite in the Philippines.
• Proficient multitasking across calls, emails, and chats.
• Strong verbal and written communication with a professional demeanor.

Responsibilities

• Deliver customer-friendly service to consumers and dealers across channels.
• Handle inbound calls, emails, and live chat with seamless task-switching.
• Resolve inquiries on sales, pricing, and product features.
• Guide customers through app connectivity and troubleshooting for robots and water systems.
• Discuss parts, product comparisons, and recommend best solutions.
• Coordinate with internal teams to resolve complex cases and escalations.
• Gather accurate information before transferring cases to the right dept.
• Locate nearby authorized dealers and repair centers for local needs.
• Document interactions accurately in tracking systems.
• Provide continuous feedback on trends to improve customer experience.

Skills

Multitasking

Communication

Coachability

Flexibility

Job description

Hammerjack Pty Ltd in the Philippines is seeking a Customer Service/Technical Support specialist to deliver an exceptional experience across consumer and dealer contacts, with a strong focus on empathy and timely resolution.

You will handle multi-channel inquiries (phone, email, live chat), guide customers through product features and troubleshooting, and coordinate with internal teams to resolve complex cases on a 100% onsite AU day shift in the Philippines.