Team Captain, Technical Support: Lead & Elevate CX

Boldr Impact; Tacloban; Remote; PHP 700,000 - 1,000,000; Full time

Job summary

Boldr Impact is seeking a Team Captain, Technical Support to lead and develop a frontline support team, ensuring high-quality service delivery and customer satisfaction. You will coach, manage performance, and drive continuous improvement while upholding Boldr values.

The role requires accountable leadership, strong communication, and the ability to operate in a fast-paced, client-facing environment with a focus on operational excellence.

Qualifications

• Bachelor’s degree in CS, engineering, or related field.
• Strong leadership and coaching capabilities.
• Experience coaching and developing frontline teams in support or SaaS is a plus.

Responsibilities

• Lead frontline technical support teams with accountability for service delivery and customer experience.
• Monitor performance, KPIs, QA, and risk management; coach to improve outcomes.
• Drive continuous improvement and implement corrective actions.
• Maintain operational hygiene with documentation, QA tracking, and incident response.
• Represent Boldr in client-facing interactions and uphold company values.

Skills

Leadership

Coaching

Communication

Analytical thinking

Problem solving

Multitasking

Customer focus

Education

Bachelor’s degree in CS/Engineering

Tools

JIRA

Zendesk

Job description

Boldr Impact is seeking a Team Captain, Technical Support to lead and develop a frontline support team, ensuring high-quality service delivery and customer satisfaction. You will coach, manage performance, and drive continuous improvement while upholding Boldr values.

The role requires accountable leadership, strong communication, and the ability to operate in a fast-paced, client-facing environment with a focus on operational excellence.