Technical Analyst (Kantata)

NCC Group plc; Taguig; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential, overtime pay and holiday pay

13th-month pay and performance-based bonus plan

Day-1 HMO healthcare coverage

Outpatient medicine reimbursement

Group life insurance

Employee Assistance Program

Generous vacation and sick leave

Special Time Off

Company share plan & Sharesave scheme

Job summary

NCC Group plc is seeking a skilled Technical Analyst to join our team in Taguig City, Metro Manila. This role involves working with Salesforce Kantata to oversee, design, and maintain critical developments that enhance our operational efficiency.

The ideal candidate should possess Salesforce Administrator Certification, PSA domain expertise, and hands-on experience with Kantata configuration. The position provides numerous benefits including healthcare coverage from Day 1 and a performance-based bonus plan.

Qualifications

• Minimum 3 years of experience in relevant roles.
• Ability to document integration processes effectively.
• Experience collaborating with diverse teams.

Responsibilities

• Design, develop, and maintain developments on Kantata.
• Monitor system performance and troubleshoot issues.
• Provide training and guidance to team members on Kantata.

Skills

Salesforce Administrator Certification

PSA domain expertise

Kantata configuration experience

Salesforce Sales Cloud, Service Cloud and Revenue Cloud experience

Custom Development of Flows

Change sets and deployment tools

Agile methodology experience

Education

Bachelor's or Master's Degree in Computer Science or Information Technology

Job description

Technical Analyst (Kantata)

Department: IT

Employment Type: Full Time

Location: Taguig City, Metro Manila – 2 days per week onsite

Reporting To: Bryan John Corpuz

Description

We are currently seeking a highly skilled and dedicated Technical Analyst to become a key member of our global systems teams. This is a unique opportunity to join a team of innovative professionals who are committed to ensuring the seamless development of software solutions that are vital to the success of our organisation. In this role, you will be working with Salesforce Kantata, our core PSA tool, and will be responsible for overseeing, designing, and maintaining a number of critical developments. Your work will directly impact the efficiency and effectiveness of our operations teams, making this a pivotal role within our organisation. As part of the Kantata team, you will ensure projects are delivered in line with the company’s development, change and release processes.

Key Responsibilities

• Design, develop, and maintain developments on Kantata under the Salesforce platform.
• Collaborate with various teams to understand requirements and implement solutions.
• Document integration processes and maintain up-to-date system diagrams.
• Monitor system performance and ensure all functionality functions as expected.
• Analyse and troubleshoot systems issues, providing technical support to internal teams.
• Provide training and guidance to team members on Kantata and other integration tools.
• Collaborate with operational teams around the world as required.

Qualifications

Minimum Requirements:

• Salesforce Administrator Certification.
• PSA domain expertise (resource planning, utilisation and project financials).
• Experience in Kantata configuration (projects, resource tracking, forecasting).
• Hands‑on experience using and implementing Salesforce Sales Cloud, Service Cloud and Revenue Cloud an advantage.
• Custom Development of Flows.
• Ideally experienced using change sets and deployment tools such as Gearset.
• Demonstrable experience covering the complete project life cycle, in a structured environment (agile methodology) working in sprints.

Desirable:

• Bachelor's or Master's Degree in Computer Science, Information Technology or equivalent.
• Previous project experience with interfaces between multiple systems.
• Previous experience of working across multi-state locations and time zones, within a company that has experience of mergers and acquisitions.
• Experience in the technology sector, even better in the professional services world is desirable.
• In depth understanding of the underlying processes that business systems support in a production environment.

Job Benefits

• Transportation and rice allowances.
• Night differential, overtime pay and holiday pay.
• 13th‑month pay and performance‑based bonus plan.
• Day‑1 HMO healthcare coverage for you and dependents.
• Outpatient medicine reimbursement.
• Group life insurance, accidental death & disability cover.
• Employee Assistance Program (EAP) with 24/7 confidential counselling.
• Generous vacation and sick leave, available from Day 1.
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings.

Contact: [e-mail]