Technical Account Manager Architect - India

ClickHouse, Inc.; Hinoba-an; On-site; INR 4,500,000 - 7,500,000; Full time

Benefits offered by this job

Flexible work

Healthcare

Equity in the company

Time off

Home office setup USD 500

Global gatherings

Job summary

ClickHouse, Inc. is seeking a Technical Account Manager (TAM) Architect to join our Support Services. The role blends TAM, consultative, and L3 support for enterprise clients with remote work available in India and regional travel up to 35% for onsite visits.

You will lead strategic onboarding, provide architectural guidance, manage escalations, and work with Product, Engineering and Sales to shape roadmaps while mentoring new team members.

Qualifications

• 5+ years in TAM/PS/Support/PM roles.
• 5+ years in operating/supporting scalable DBMS.
• Broad knowledge of DBMS, OLAP, cloud/SaaS, Kubernetes.
• Experience leading large technical projects with engineers.
• Experience with AWS, GCP or Azure.

Responsibilities

• Onboard and guide strategic users on onboarding, launches and POCs.
• Provide architectural, technical, and migration guidance.
• Lead projects, escalations and meetings for success.
• Own L3 support cases and escalations with L1/L2 teams.
• Partner with Product, Engineering and Sales for roadmap plans.
• Be available for 24x7 support across a global environment.
• Help hire and mentor new team members.
• Develop docs and reference architectures.

Skills

TAM experience

Project management

Cloud platforms

Kubernetes

Public cloud

Customer facing

Leadership

Tools

Linux/Unix

EC2

SQL/DBMS

Job description

The Technical Account Manager (\"TAM\") Architect role will be a member of our Support Services team and Support group, and is planned to report to our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases).

Note: This person can be remote in India, but must be open to regional travel as required for onsite customer visits.

A TAM Architect will be successful in the role if they provide the following aptitude and approach:

• Highly technical with a focus on providing useful solutions to our users, customers, and prospects

• Great communicator with team members and customers

• Consulting, support, and project management skills and background

• 50% of the work will be case-initiated consultative support of strategic users/customers/prospects

• 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership)

• Some onsite regional travel will be required, estimated currently at up to 35% of the time

What you will do:

• Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs

• Provide architectural, technical, and migration guidance and assistance

• Lead projects, escalations, and meetings to enable ongoing user/customer success

• Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team

• Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans

• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment

• Assist with hiring and mentoring new team members

• Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs

What you bring along:

• 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles

• 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems (\"DBMS\")

• Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data

• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.

• Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2).

• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams

• A mindset of teamwork, global engagement, empathy, and solving challenging problems

• A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet

• Self-driven, curious, and eager to continuously learn and grow

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries.

• Healthcare - Employer contributions towards your healthcare.

• Equity in the company - Every new team member who joins our company receives stock options.

• Time off - Flexible time off in the US, generous entitlement in other countries.

• A USD$500 Home office setup if you’re a remote employee.

• Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of a rapidly scaling start-up, you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture? Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about what’s happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please see here for our Privacy Statement.