Technical Account Manager

NCC Group plc; Philippines; On-site; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential, overtime pay, and holiday pay

13th-month pay and performance-based bonus plan

Day-1 HMO healthcare coverage for you and dependents

Outpatient medicine reimbursement

Group life insurance, accidental death & disability cover

Employee Assistance Program (EAP) with 24/7 confidential counselling

Generous vacation and sick leave, available from Day 1

Special Time Off for life events

Company share plan & Sharesave scheme

Job summary

NCC Group plc is looking for a Technical Account Manager based in Taguig City, Metro Manila. This role focuses on customer advocacy and operational relationships to enhance cybersecurity services.

The ideal candidate will have a background in cyber security or sales engineering. Responsibilities include assisting with service issues, onboarding customers, and maintaining threat models. Competitive benefits include allowances, healthcare, and performance-based bonuses.

Qualifications

• Experience in cyber security as a SOC Analyst or sales engineer.
• Ability to manage time and tasks efficiently.
• Direct experience of Microsoft Sentinel and understanding of Azure is a plus.

Responsibilities

• Act as the customer advocate within the Cloud XDR Team.
• Own operational relationships with customers.
• Assist operational teams with service issues.
• Implement technical enhancements to drive customer value.
• Onboard new customers and understand their business risks.
• Build and maintain Threat Models for customers.

Skills

Excellent interpersonal and communication skills

Good understanding of basic cyber security principles

Experience working in/around Security Operation Centres

Experience of using and/or managing SIEM/EDR/SOAR platforms

Ability to work independently

Tools

Microsoft Sentinel

Azure

Python

PowerShell

Bash

Job description

Technical Account Manager

Application Deadline: 6 July 2026

Department: Sales

Employment Type: Full Time

Location: PHL Manila

Reporting To: Daniel Hujibens

Description

Position Title: Technical Account Manager
Location: Taguig City, Metro Manila – 2 days per week onsite

NCC Group’s Cloud XDR Team provides a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers' networks in our Security Operations Centres using the Microsoft Sentinel ecosystem. The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help customers get the most out of our services to protect their networks.

This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.

Responsibilities

• Act as the customer advocate within the Cloud XDR Team
• Own the operational relationships with the customers
• Assist the operational teams in fixing issues that arise during the operation of services
• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
• Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
• Assist with the onboarding of new customers, building an understanding of customers' business risks
• Work with the onboarding consultants to build Threat Models of customers and maintain them during live service

Qualifications

• Excellent interpersonal and communication skills
• Good understanding of basic cyber security principles
• Experience working in/around Security Operation Centres
• Experience of using and/or managing SIEM/EDR/SOAR platforms
• Ability to work, and manage time and tasks independently

Desirable

• Direct experience of Microsoft Sentinel and its ecosystem
• Good understanding of cloud platforms, particularly Azure
• Basic ability to script in languages such as Python, PowerShell, Bash etc

Ways of Working

• Focusing on Clients and Customers
• Working as One NCC
• Always Learning
• Being Inclusive and Respectful
• Delivering Brilliantly

Benefits

• Transportation and rice allowances
• Night differential, overtime pay and holiday pay
• 13th‑month pay and performance‑based bonus plan
• Day‑1 HMO healthcare coverage for you and dependents
• Outpatient medicine reimbursement
• Group life insurance, accidental death & disability cover
• Employee Assistance Program (EAP) with 24/7 confidential counselling
• Generous vacation and sick leave, available from Day 1
• Special Time Off for life events (e.g., marriage, grandparent, pet)
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings