Cloud XDR Technical Account Manager

NCC Group plc; Taguig; Hybrid; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential, overtime pay, and holiday pay

13th-month pay and performance-based bonus plan

Day-1 HMO healthcare coverage for you and dependents

Outpatient medicine reimbursement

Group life insurance, accidental death & disability cover

Employee Assistance Program (EAP) with 24/7 confidential counselling

Generous vacation and sick leave, available from Day 1

Special Time Off for life events

Company share plan & Sharesave scheme

Job summary

NCC Group plc is looking for a Technical Account Manager based in Taguig City, Metro Manila. This role focuses on customer advocacy and operational relationships to enhance cybersecurity services.

The ideal candidate will have a background in cyber security or sales engineering. Responsibilities include assisting with service issues, onboarding customers, and maintaining threat models. Competitive benefits include allowances, healthcare, and performance-based bonuses.

Qualifications

• Experience in cyber security as a SOC Analyst or sales engineer.
• Ability to manage time and tasks efficiently.
• Direct experience of Microsoft Sentinel and understanding of Azure is a plus.

Responsibilities

• Act as the customer advocate within the Cloud XDR Team.
• Own operational relationships with customers.
• Assist operational teams with service issues.
• Implement technical enhancements to drive customer value.
• Onboard new customers and understand their business risks.
• Build and maintain Threat Models for customers.

Skills

Excellent interpersonal and communication skills

Good understanding of basic cyber security principles

Experience working in/around Security Operation Centres

Experience of using and/or managing SIEM/EDR/SOAR platforms

Ability to work independently

Tools

Microsoft Sentinel

Azure

Python

PowerShell

Bash

Job description

Technical Account Manager

Application Deadline: 6 July 2026

Department: Sales

Employment Type: Full Time

Location: PHL Manila

Reporting To: Daniel Hujibens

Description

Position Title: Technical Account Manager

Location: Taguig City, Metro Manila – 2 days per week onsite


Role Purpose

NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.

The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help the customers get the most out of our services to protect their networks.

This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class services to our customers.

This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.

Summary

• Act as the customer advocate within the Cloud XDR Team
  
  
• Own the operational relationships with the customers
  
  
• Assist the operational teams in fixing issues that arise during the operation of services
  
  
• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
  
  
• Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
  
  
• Assist with the onboarding of new customers, building an understanding of customers business risks
  
  
• Work with the onboarding consultants to build Threat Models of customers and maintain them during live service
  
  

What we are looking for in you

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. We don’t expect the chosen candidate to know everything, but a successful candidate will have an eagerness to learn with a good understanding of the operation of Security Operation Centres and detection/response.

• Excellent interpersonal and communication skills
  
  
• Good understanding of basic cyber security principles
  
  
• Experiencing with working in/around Security Operation Centres
  
  
• Experience of using and/or managing SIEM/EDR/SOAR platforms
  
  
• Ability to work, and manage time and tasks independently
  
  

Desirable:

• Direct experience of Microsoft Sentinel and its ecosystem
  
  
• Good understanding of cloud platforms, particularly Azure
  
  
• Basic ability to script in languages such as Python, PowerShell, Bash etc
  
  

Ways of working

• Focusing on Clients and Customers.
  
  
• Working as One NCC.
  
  
• Always Learning.
  
  
• Being Inclusive and Respectful.
  
  
• Delivering Brilliantly.
  
  

Our company

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

Come join us?

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits:

• Transportation and rice allowances
  
  
• Night differential, overtime pay and holiday pay
  
  
• 13th‑month pay and performance‑based bonus plan
  
  
• Day‑1 HMO healthcare coverage for you and dependents
  
  
• Outpatient medicine reimbursement
  
  
• Group life insurance, accidental death & disability cover
  
  
• Employee Assistance Program (EAP) with 24/7 confidential counselling
  
  
• Generous vacation and sick leave, available from Day 1
  
  
• Special Time Off: Take time off for those big moments in life, like getting married/civil ceremony, becoming a grandparent, and welcoming home a new pet.
  
  
• Company share plan & Sharesave scheme allowing discounted share purchase through monthly savings
  
  

So, what’s next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and cover letter and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [e-mail] .

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