Technical Account Manager

teamified; Philippines; On-site; PHP 1,000,000 - 2,000,000; Full time

Benefits offered by this job

Health insurance

13th Month Salary

Flexible hours and location

Online learning budget

Job summary

Teamified is seeking a Technical Account Manager to be deployed into our customer accounts, deeply understanding their technical landscape and architecting solutions that drive tangible outcomes.

You’ll blend technical consulting with account management, presenting strategic roadmaps to leadership and maintaining a high level of customer success. This role operates above day-to-day support and focuses on long-term retention and expansion.

Qualifications

• 5+ years in technical account management, solutions engineering, or a customer-facing technical role in SaaS
• Proven track record managing enterprise-level customer relationships with retention and revenue expansion
• Strong technical aptitude: platform configuration, API integrations, data flows, troubleshooting complex software issues
• Experience conducting technical audits, health checks, and solution design for varying technical maturity
• Ability to translate complex technical concepts into clear business value for non-technical stakeholders

Responsibilities

• Serve as the primary technical point of contact for a portfolio of strategic accounts
• Conduct technical health checks, platform audits, and configuration reviews to identify issues and optimization opportunities
• Develop and execute tailored technical success plans aligned to customer goals and platform maturity
• Diagnose complex challenges and create actionable solutions including configurations and integrations
• Manage technical escalations end-to-end with Engineering and Product teams
• Monitor support request trends and drive broader improvements (training, docs, product enhancements)
• Identify and progress expansion opportunities (upsell, cross-sell, services)
• Build relationships with customer stakeholders and executives through steering committees
• Provide training and best-practice guidance to maximize platform adoption and ROI
• Be the voice of the customer internally to Product and Engineering
• Collaborate with Customer Success to ensure aligned account strategy
• Drive customer advocacy through references, case studies, and community events

Skills

Technical account management

Enterprise relationships

APIs integrations

Solutions architecture

Stakeholder management

Tools

CRM systems

Platform configuration

Job description

Abouttheclient

Ourclientisagloballeading,end-to-endenterprisevolunteerengagementplatformpoweringover100millionvolunteerhours.Theyexisttoconnectcommunitiestoeventsandcausestheyarepassionateabout.Usedbyover3millionvolunteersacross26differentcountries,theirSaaSplatformpowersmassvolunteerprogramsacrosstheglobeforNot-for-Profits,localgovernment,sportingfederations,andmajorevents.Ourallinonesolutionhelpsourclientstorecruit,retain,rewardandtraintheirvolunteers,whilstalsoensuringcompliance.

AboutTeamified

TeamifiedisatalentpartnerhelpingcompaniesbuildexceptionalremoteteamsacrossIT,software,product,anddigitalinnovation.Wecollaboratewithleadingenterprisesandfast-scalingtechbusinessesworldwidetohelpthemaccessworldclasstalentand

accelerategrowth.Withoperationsacrosstheglobeourmissionistomakebuildinghighperformingglobalteamssimple,fast,andcost-effective.Teamifiedhashundredsofclientswithmorethan200engineers,testers,productmanagers,designers,andtechnologyexpertsdeliveringimpactfulsolutionseveryday.

JobSummary:

We'relookingforaTechnicalAccountManagerwhocanbedeployedintoourcustomeraccountstodeeplyunderstandtheirtechnicallandscape,diagnosechallenges,andarchitectsolutionsthatdrivemeaningfuloutcomes.Thisrolesitsattheintersectionoftechnicalconsultingandaccountmanagement-you'llbeequallycomfortablereviewingacustomer'splatformconfigurationasyouarepresentingastrategicroadmaptotheirleadershipteam.You'llactasatrustedtechnicaladvisortoourmostimportantaccounts,combiningdeepproductexpertisewithacommercialmindsetfocusedonretention,expansion,andlong-termcustomersuccess.Youarenotasupportagent-youoperateaboveday-to-daysupport,developingathoroughunderstandingofeachcustomer'senvironment,workflows,andbusinessobjectivessotheyneverhavetore-explaintheirsetup.

KeyResponsibilities:

• Serveastheprimarytechnicalpointofcontactforaportfolioofstrategicaccounts,owningthetechnicalrelationshipfrompost-salethroughrenewalandbeyond


• Conducttechnicalhealthchecks,platformaudits,andconfigurationreviewstoproactivelyidentifyissuesandoptimisationopportunities


• Developandexecutetailoredtechnicalsuccessplansalignedtoeachcustomer'sbusinessgoalsandplatformmaturity


• Diagnosecomplextechnicalchallengesandcreateactionablesolutions,includingcustomconfigurations,workflowredesigns,andintegrationrecommendations


• Managetechnicalescalationsend-to-end,liaisingwithEngineeringandProductteamstodriveresolutionandkeepcustomersinformed


• Monitorsupportrequesttrendsacrossassignedaccounts,aggregatingcommonissuestodrivebroaderimprovements(training,documentation,productenhancements)


• Identifyandprogressexpansionopportunitiesincludingupsell,cross-sell,andprofessionalservicesbyuncoveringunmettechnicalneeds


• DevelopandbuildstrongrelationshipswithkeycustomerstakeholdersandexecutivesponsorsthroughsteeringcommitteesandregularreviewsProvideexpert-leveltraining,enablement,andbest-practiceguidancetohelpcustomersmaximiseplatformadoptionandROI


• Bethevoiceofthecustomerinternally,providingstructuredfeedbacktoProduct,Engineering,andCustomerSuccessonhowwecanbetterserveourclients


• CollaboratecloselywithCustomerSuccessManagerstoensurealignedaccountstrategiesandseamlesscustomerexperiences


• Drivecustomeradvocacythroughreference-ability,casestudies,andparticipationin communityevents

Requirements

RequiredSkillsandExperience

• 5+yearsofexperienceinatechnicalaccountmanagement,solutionsengineering,implementation,orcustomer-facingtechnicalrolewithinaSaaSenvironment


• Proventrackrecordmanagingenterprise-levelcustomerrelationshipswithafocusonretentionandrevenueexpansion


• Strongtechnicalaptitude-comfortablewithplatformconfiguration,APIsintegrations,dataflows,andtroubleshootingcomplexsoftwareissues


• Experienceconductingtechnicalaudits,healthchecks,andsolutiondesignforcustomerswithvaryinglevelsoftechnicalmaturity


• Demonstratedabilitytotranslatecomplextechnicalconceptsintoclearbusinessvaluefornon-technicalstakeholders


• Excellentstakeholdermanagementskills,includingexperienceengagingwithC-levelandseniorexecutives


• Experienceinastartuporscale-upenvironmentwiththeabilitytothriveinafast-paced,evolvinglandscape


• Strongprojectmanagementskillswiththeabilitytomanagecompetingprioritiesacrossmultipleaccountssimultaneously


• ExceptionalwrittenandverbalcommunicationskillswithmeticulousattentiontoDetail


• Criticalthinkingandproblem-solvingmindsetwithaproactive,solutions-orientedapproach


• Agoodsenseofhumouranddesiretobepartofaclose-knit,passionateteam

Benefits

• Flexibilityinworkhoursandlocation,withafocusonmanagingenergyratherthantime.


• Accesstoonlinelearningplatformsandabudgetforprofessionaldevelopment


• Acollaborative,no-silosenvironment,encouraginglearningandgrowthacrossteams


• Adynamicsocialculturewithteamlunches,socialevents,andopportunitiesforcreativeinput


• Healthinsurance


• LeaveBenefits


• 13thMonthSalary

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