Techincal Support Engineer

CareerNext Manpower Agency Corp.; Laguna; On-site; PHP 279,000 - 468,720; Full time

Job summary

Carrernext Manpower Corporation is seeking a detail‑oriented on‑site IT support specialist to install and configure employee mobile apps, register accounts, and guide users during campus deployments. You will manage daily operation of on‑site terminal devices, perform basic troubleshooting, and coordinate server updates with clients to ensure smooth maintenance windows.

Fluent English is essential; strong communication and documentation skills are required.

Qualifications

• Diploma/Associate degree or higher.
• Proficient in English reading and writing; able to communicate daily in English.
• Strong communication, coordination and emergency response capabilities; liaise with on-site client personnel.
• Able to deploy apps, configure terminals and perform basic troubleshooting.
• Meticulous, responsible with a focus on documentation and service quality.
• Experience in on-site implementation, after-sales support, or maintenance is preferred.

Responsibilities

• Conduct on-site installation and basic APP configuration for employee mobile apps.
• Manage daily operation of on-site terminal devices and troubleshoot to ensure stable systems.
• Coordinate server update schedules and maintenance windows with client personnel.
• Collect and document on-site issues and client demands; follow up to close them.
• Inspect on-site hardware; report abnormalities and assist in fault handling.
• Provide on-site training, maintain full-process on-site support, and document outcomes.
• Support project progression and on-site operation/maintenance tasks as needed.

Skills

On-site support

English proficiency

Troubleshooting

APP deployment

Communications

Education

Diploma/Associate degree

Tools

MDM

Enterprise software

Job description

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Job Description

Government Mandated Benefits

Insurance Health & Wellness

Core Job Responsibilities

1. Conduct on-site installation, account registration and basic configuration of employee mobile APPs in the campus, and provide operational training and guidance to ensure full staff normal usage.

2. Manage daily operation of various on-site terminal devices, perform basic troubleshooting, and guarantee stable operation of on-site systems and equipment.

3. Liaise with Party A clients, coordinate server update schedules and maintenance windows, and follow up the entire implementation progress and progress control.

4. Collect and sort on-site usage issues, client demands and optimization suggestions, record them in a standardized manner, synchronize with the technical team, and follow up to close all issues.

5. Complete regular inspection of on-site hardware equipment, detect and report equipment abnormalities in a timely manner, and assist in fault handling.

6. Cooperate with project advancement, take charge of on-site training, two-way communication, work order recording, issue tracking and other full-process on-site support work.

7. Undertake on-site technical support and temporary operation & maintenance guarantee tasks assigned by the project supervisor.

Job Requirements

1. Diploma/Associate Degree or above; majors in Computer Science, Network Engineering, Communication, Electronics, Information Technology and related fields are preferred.

2. Proficient in English reading and writing; capable of daily English work communication, document reading and work order recording. Possess strong communication, coordination and emergency response capabilities; able to independently liaise with on-site client personnel and execute tasks efficiently.

3. Solid practical skills; able to independently complete APP deployment, terminal configuration, equipment inspection and basic troubleshooting.

4. Meticulous, responsible and rigorous in work; with strong service awareness, professional literacy and high job stability.

5. Basic ability to organize technical documents; capable of standardizing records of work issues and client demands, and producing clear work orders.

6. Prior experience in on-site implementation, after-sales technical support, operation & maintenance, and information project implementation is preferred.

Preferred Qualifications

1. Experience in MDM terminal management, enterprise software implementation, access control/security information-based projects is a plus.

2. Familiar with server updates and system iteration processes; experience in coordinating client maintenance windows is a plus.

3. Prior on-site factory operation & maintenance experience and ability to adapt to factory working routines is a plus.

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Carrernext Manpower Corporation

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