Tech Support Specialist I — Customer-Focused Problem Solver

RELX International; Philippines; On-site; PHP 357,000 - 580,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

LexisNexis is seeking a Technical Support Assistant to provide high quality telephonic and online technical support across software, network, and OS topics. The role emphasizes accurate problem resolution, escalation when needed, and collaboration within a team to enhance customer satisfaction.

Candidates should have a degree or 2 years of college, 2+ years TSR/CSR experience, and strong communication, documentation, and accounting software familiarity. Benefits are location-specific.

Qualifications

• Bachelor's degree holder in any field or completed at least 2 years level in college (with no back subjects/incomplete units).
• At least 2 years of TSR/CSR experience.
• Detail oriented and can multi-task while communicating with customers.
• Excellent verbal and written communication skills.
• Experience with accounting software such as QuickBooks is an advantage.
• Ability to learn and apply enterprise AI tools for technical workflows.
• Proficient in CRM, Account Programs, and Microsoft Office with strong keyboard skills.
• Ability to research and obtain information using provided resources.
• Ability to ask relevant questions and document interactions clearly.
• Energetic, self-motivated, and willing to upskill.
• No reliability/attendance issues; able to complete tasks as assigned.
• Must be in current role for 1 year with PDP rating ≥ 3.0; no disciplinary actions in past 12 months.
• Must not have attendance/punctuality issues or be on any PIP in the last 12 months.
• Must have a strong performance rating in the last Enabling Performance cycle.

Responsibilities

• Provide high quality telephonic technical support across software, network, database, browser, and OS topics.
• Assist with account issues including ID/password, billing/invoice, and general account services.
• Escalate unresolved problems to the correct department and document the resolution.
• Share knowledge with team to improve overall staff expertise.
• Maintain positive working relationships with internal and external contacts to promote satisfaction.

Skills

Verbal communication

Written communication

Attention to detail

Multi-tasking

CRM proficiency

MS Office

QuickBooks

AI tools knowledge

Education

Bachelor's degree or 2 years college

Tools

CRM systems

Accounting software (QuickBooks)

Job description

LexisNexis is seeking a Technical Support Assistant to provide high quality telephonic and online technical support across software, network, and OS topics. The role emphasizes accurate problem resolution, escalation when needed, and collaboration within a team to enhance customer satisfaction.

Candidates should have a degree or 2 years of college, 2+ years TSR/CSR experience, and strong communication, documentation, and accounting software familiarity. Benefits are location-specific.