Enterprise Tech Support Specialist - AI & API Focus

REED ELSEVIER SHARED SERVICES (PHILIPPINES) INC.; Quezon City; Hybrid; PHP 420,000 - 720,000; Full time

Benefits offered by this job

Competitive salary with annual raise

Career development programs

24 paid time‑offs annually, 30 after 5

HMO for you and up to dependents

Day 1 life and accident insurance

Hybrid work setup with IT equipment

Job summary

LexisNexis ThreatMetrix is seeking a Product Support Specialist I to join our Customer Support team. You will deliver advanced technical support for ThreatMetrix and Emailage products, monitor cases, troubleshoot issues, and escalate when needed.

The role is part of a 24x7 support team handling inquiries via phone and email, with shifts including weekends and overnights. You will work to improve customers' risk posture and ensure smooth product usage.

Qualifications

• Bachelor's degree holder (BA/BS) or equivalent
• Technical course or related field preferred

Responsibilities

• Provide basic to intermediate troubleshooting and document findings.
• Log all interactions and resolutions in Salesforce.
• Assist customers with product installation and navigation of UI.
• Provide login, search, usability and technical support for multiple products.
• Escalate issues to appropriate second-level teams when needed

Skills

Technical support

API

SQL

English communication

Networking basics

Education

Bachelor's degree

Technical course

Tools

Salesforce

Putty

Postman

Grafana

Django

SSL Shopper

Job description

LexisNexis ThreatMetrix is seeking a Product Support Specialist I to join our Customer Support team. You will deliver advanced technical support for ThreatMetrix and Emailage products, monitor cases, troubleshoot issues, and escalate when needed.

The role is part of a 24x7 support team handling inquiries via phone and email, with shifts including weekends and overnights. You will work to improve customers' risk posture and ensure smooth product usage.