Tech Ops Lead – Contact Center Security

BDO Unibank; Pasay; On-site; PHP 446,400 - 669,600; Full time

Job summary

BDO Unibank in Pasay is looking for a leader to manage the Customer Contact Center's technical operations and ensure the fulfillment of its technological requirements. You'll oversee daily operations, lead a team, and work closely with management to enhance service delivery.

The ideal candidate will have a degree in Computer Science or Electronic Engineering, with relevant experience in technical support in a managerial role.

Qualifications

• Graduate or with degree in Computer Science, Electronic Engineering, and/or technology related courses.
• Experience in technical support services for Contact Center in a managerial or supervisory position.

Responsibilities

• Lead day-to-day technical operations meeting service levels.
• Manage Technical Ops Officers handling BAU operations.
• Coordinate regular updates on projects affecting CCC operations.
• Prepare reports on system availability and potential risks.
• Effectively handle incident management and suggest improvements.
• Monitor unit productivity and allocate resources.

Skills

Technical support for Contact Center

Management experience

Incident management

Process improvement

Education

Degree in Computer Science or Electronic Engineering

Job description

BDO Unibank in Pasay is looking for a leader to manage the Customer Contact Center's technical operations and ensure the fulfillment of its technological requirements. You'll oversee daily operations, lead a team, and work closely with management to enhance service delivery.

The ideal candidate will have a degree in Computer Science or Electronic Engineering, with relevant experience in technical support in a managerial role.