Tech'l Product Enablement- Service Operationalization Lead

Globe Telecom; Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Globe Telecom seeks a Service Operationalization Lead to manage core telco service delivery across Globe networks. You will drive rollout of new or enhanced services, coordinate with SMEs and vendor partners, and ensure end-to-end support structures are in place.

The role involves creating process maps, validating technical plans, enabling support teams, and delivering reports for management. It also covers high-level design and costing for B2B service architecture and pilot deployment.

Responsibilities

• Implement and roll out new or enhanced core telco services and associated operational support processes across Globe network platforms: enterprise data, broadband, wireless.
• Collaborate with domain SMEs in NTG, ISG, ISDP, Legal, Billing and vendor partners to design service architecture.
• Bridge different technical domains to create end-to-end support structures and craft process maps linking business and technical scope.
• Ratify technical PPMs and enable technical support teams with guidelines and enablement programs for seamless delivery: Presales Service Design, Engineering Provisioning, Service Fulfillment, Aftersales Support, Service Assurance.
• Create reports and dashboards to update Management on progress and support needs; pilot new/enhanced services for official rollout.
• Provide high level design and costing for service architecture requirements of B2B; act as SME on service design across platforms.

Job description

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Service Operationalization Lead is responsible in managing the service capability delivery

• implementation and roll out of new or enhanced core telco services and associated operational support processes; supporting B2B Business Group to operationalize the new or enhanced services on different Globe network platforms: enterprise data, broadband, wireless.

He/she also fulfills requests for service architecture design through collaboration with different domain SMEs in NTG, ISG, ISDP, Legal, Billing and with vendor partners. The scope of Service Operationalization Lead includes the following:

• bridging the different technical domains to create end-to-end support structure
• crafting process maps that links business and technical scope
• ratifying technical PPMs
• enabling technical support teams with guidelines and enablement programs to deliver and provide support seamlessly: Technical Presales Service Design and Engineering Service Provisioning Service Fulfillment Aftersales Support Service Assurance
• creating reports and project dashboards to update Management (Business and Technical) on the progress and support needed to deliver the services
• officializing the new/enhanced service through pilot deployment
• provide high level design and costing for service architecture requirements of B2B
• act as SME on service design involving different platforms
• providing guidance on the right service flow that is compliant to established architecture and security standards Equal Opportunity Employer Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here Make Your Passion

Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success.

If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us. Globe Telecom, Inc. (Globe) is the leading Telecommunications company in the Philippines and the purveyor of the Filipino digital lifestyle.

We provide cellular, broadband and mobile data services by focusing on enriching our content offerings amid customers' growing preference for multimedia platforms across multiple screens and devices. We want to enrich lives through communications by simplifying technology, so that we bring customers closer to what matters most. Globe was also recognized as one of the Top companies to work for in Asia by Asia Corporate Excellence & Sustainability (ACES) Awards and

Best Employer in the Telco category by Stevie’s New York. Our principal shareholders are Ayala Corp. and Singtel, both industry leaders in their respective countries and in the region.

We are also a member of Bridge Alliance, Asia Pacific's leading mobile alliance of 36 mobile carriers. Purpose In everything we do, we treat people right to create a Globe of

Good. Vision We see a Philippines where families' dreams come true, businesses flourish, and the nation is admired.

Mission We create wonderful experiences for people to have choices, overcome challenges, and discover new ways to enjoy life.