Tech Helpdesk Specialist – Remote Support & Troubleshooting

Hammerjack Pty Ltd

Philippines

On-site

PHP 335,000 - 513,000

Full time

3 days ago

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Job summary

Outsourced.ph is seeking a Technical Support Helpdesk Representative to provide frontline technical assistance for an Australian client. You will diagnose and resolve software, hardware, and network issues, guiding customers via phone, email or chat while logging every interaction in our ticketing system.

You’ll escalate complex cases and collaborate with the team to improve product support and customer satisfaction.

Qualifications

Experience in providing technical support for software and hardware issues.
Ability to guide customers through problem-solving steps over phone, email or chat.
Familiarity with helpdesk ticketing systems and documenting interactions.

Responsibilities

Provide excellent technical support to customers via phone, email, or chat.
Diagnose and troubleshoot issues related to software, hardware, and network connectivity.
Walk customers through problem-solving steps and escalate when necessary.
Document all interactions in the ticketing system and share knowledge with the team.
Stay up-to-date with product knowledge and troubleshooting techniques.