Team Leader - Operations

JLL; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

JLL in Taguig, Philippines is seeking an experienced operations leader to assemble and guide a high-performing team on-site. You will establish processes, monitor progress, and drive efficient service delivery across stakeholders in a fast-paced environment.

The role requires strong English communication, MS Office proficiency, and the ability to manage schedules and reporting. A Bachelor’s degree is preferred, with exposure to UK/US-based services being a plus.

Qualifications

• Minimum of two years of operations leadership and management
• Excellent verbal and written English communication skills
• Advanced proficiency in computer functions within MS Office Suite
• Strong administrative skills in organization and time management
• Good reporting, analytics and presentation skills
• Willing to work on shifting/rotating schedules
• Experience in supporting UK/US-based services is an advantage
• Bachelor’s degree preferred

Responsibilities

• Manage the team to ensure that service delivery standards are maintained
• Be the single point of contact for team members on all operational issues
• Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings
• Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
• Assist and support other leaders and solicit a team culture between your peers
• Develop and maintain a collaborative relationship with all stakeholders
• Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs
• Manage retention of talent and keep attrition levels to acceptable standards
• Provide reporting and data insights on team performance

Skills

Leadership

Communication

MS Office

Time management

Analytics

Scheduling

UK/US support

Bachelor's degree

Education

Bachelor's degree

Tools

MS Office Suite

Job description

Job Description:

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

Standing at the forefront of team delivery.

As the person in charge, you will assemble and lead a team, and establish effective working procedures for the group. This role demands efficient team management skills, which you will exhibit by identifying the team’s objectives and allotting resources to achieve optimal results and meet the company’s goals. You will take the lead in managing and monitoring the different stages of the processes as well as facilitating discussions, analyses and meetings with stakeholders.

Duties and Responsibilities:

• Manage the team to ensure that service delivery standards are maintained
• Be the single point of contact for team members on all operational issues
• Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings
• Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation
• Assist and support other leaders and solicit a team culture between your peers
• Develop and maintain a collaborative relationship with all stakeholders
• Provide recommendations for continuous improvement and lead/assist with the implementation of operational excellence programs
• Manage retention of talent and keep attrition levels to acceptable standards
• Provide reporting and data insights on team performance

Skill and Experience Qualifications:

• Minimum of two years of operations leadership and management
• Excellent verbal and written English communication skills
• Advanced proficiency in computer functions within MS Office Suite
• Strong administrative skills in organization and time management
• Good reporting, analytics and presentation skills
• Willing to work on shifting/rotating schedules
• Experience in supporting UK/US-based services is an advantage
• Bachelor’s degree preferred

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package.

Location:

On-site –Taguig, Philippines

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to Contact Us page.