TEAM LEADER / MANAGER

BND DRUGSTORE; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

BND DRUGSTORE in Metro Manila invites applications for a Team Leader/Manager to supervise daily activities, ensure tasks are completed as assigned, and serve as the trusted link between staff and Boss/Management.

The role requires coordinating team members, coaching performance, monitoring attendance and productivity, maintaining discipline and professionalism, and delivering daily performance updates to Management.

Job description

TEAM LEADER / MANAGER

Job Summary

The Team Leader / Manager is responsible for supervising and managing the team’s daily activities, ensuring employees perform their assigned duties properly, and keeping management updated on the team’s overall performance. The position serves as the main link between employees and the Boss/Management.

Key Responsibilities

• Manage and supervise all assigned team members and oversee their daily activities.

• Assign tasks, responsibilities, and priorities to employees.

• Monitor employee attendance, punctuality, productivity, behavior, and work performance.

• Ensure employees follow company policies, procedures, schedules, and instructions.

• Guide, coach, and assist team members when they encounter work-related concerns.

• Address minor staff issues and elevate serious concerns to Management.

• Monitor pending tasks and ensure work is completed correctly and on time.

• Check the quality and accuracy of the team’s work.

• Maintain proper coordination and communication among team members and departments.

• Help resolve operational problems that may affect productivity or customer service.

• Conduct regular follow-ups with employees regarding assigned responsibilities.

• Provide the Boss/Management with a DAILY PERFORMANCE UPDATE covering:

  • Attendance and tardiness

  • Individual and team performance

  • Completed and pending tasks

  • Sales/productivity results, when applicable

  • Problems, incidents, or employee concerns

  • Actions taken by the Team Leader

  • Important matters requiring Management’s attention

• Immediately report serious incidents, violations, customer complaints, or operational problems to Management.

• Recommend improvements to employee performance and daily operations.

• Maintain professionalism, confidentiality, discipline, and fairness when managing employees.

• Perform other supervisory and management duties assigned by the Boss/Management.

Main Accountability

The Team Leader / Manager is accountable for the performance, discipline, coordination, and productivity of the assigned team and must keep the Boss/Management informed of the team’s performance on a daily basis.