Team Leader (Digital & Inside Sales)

Symbos; Manila; On-site; PHP 893,000 - 1,339,000; Full time

Job summary

Symbos in the Philippines is seeking a Team Leader to oversee Digital Sales and Inside Sales (Inbound) teams, driving performance across customer engagement, lead management and conversion.

This pioneer team role is onsite at the Mall of Asia Complex, offering a chance to shape how the function operates from the ground up. You will lead and coach sales professionals, monitor key metrics, and collaborate with stakeholders to improve workflows and customer experiences.

Qualifications

• Experience leading sales or contact centre teams.
• Strong coaching capability focused on performance and development.
• Understanding of sales funnels, lead management and conversion.
• Comfortable working with metrics such as SLAs, conversion rates and productivity.
• Clear communicator with a structured, hands-on approach.
• Willing to work onsite in the Mall of Asia Complex.

Responsibilities

• Lead and coach Digital Sales Consultants and Inbound Sales Representatives.
• Monitor performance across key metrics including conversion, SLA, lead handling and quality.
• Drive consistency in how enquiries are managed across chat, web, phone and email.
• Support teams in achieving individual and team sales targets.
• Provide regular coaching, feedback and performance management.
• Partner with stakeholders to improve workflows, lead allocation and sales processes.
• Identify opportunities to improve customer experience and conversion outcomes.

Skills

Team leadership

Coaching

Sales metrics

Lead management

Communication

Onsite work

Job description

Join Symbos and be part of a team that's redefining excellence in business process outsourcing across Australia, New Zealand, and Fiji.

Symbos is an Australian-owned, digitally enabled group delivering customer and operational outcomes at scale. We combine people, technology and data to create connected experiences that help organisations improve performance and grow with confidence.

We are people-centred by design. Our teams are supported with the tools, trust and leadership to do meaningful work and deliver real outcomes.

At Symbos, you’ll be part of a collaborative, growth-focused environment where you can build capability and make an impact.

About The Role

We’re looking for a Team Leader to oversee our Digital Sales and Inside Sales (Inbound) teams, driving performance across customer engagement, lead management and conversion.

This is a pioneer team, offering a unique opportunity to shape how the function operates from the ground up. The role is onsite at the Mall of Asia Complex, so we’re looking for someone who is comfortable working in a structured, office-based environment.

What you’ll do

• Lead and coach Digital Sales Consultants and Inbound Sales Representatives
• Monitor performance across key metrics including conversion, SLA, lead handling and quality
• Drive consistency in how enquiries are managed across chat, web, phone and email
• Support teams in achieving individual and team sales targets
• Provide regular coaching, feedback and performance management
• Partner with stakeholders to improve workflows, lead allocation and sales processes
• Identify opportunities to improve customer experience and conversion outcomes

What good looks like

• Experience leading sales, inside sales or contact centre teams
• Strong coaching capability with a focus on performance and development
• Understanding of sales funnels, lead management and conversion
• Comfortable working with metrics such as SLAs, conversion rates and productivity
• Clear communicator with a structured, hands-on approach
• Willing to work onsite in the Mall of Asia Complex

Why join us

• Opportunity to build and lead a pioneer sales team
• Direct impact on performance and revenue outcomes
• Supportive leadership with clear expectations
• Collaborative, growth-focused environment

What to expect

Our process may include interviews and a short assessment aligned to leadership capability and role requirements.