Team Leader

Probe CX; Quezon; Vor Ort; PHP 335.000 - 558.000; Vollzeit

Zusammenfassung

Probe CX in the Philippines seeks a capable Team Leader to coordinate operations and drive performance improvements across the team. You will coach staff, work directly with clients, and present results regularly to management and clients, adapting to shifting schedules while maintaining a safe and compliant workplace.

The role requires hands-on leadership experience in a customer service or sales environment, preferably with telco exposure, and the ability to work with tools like Google Sheets

Qualifikationen

• At least 2 years’ experience as a Team Leader.
• Experience working directly with clients.
• 2 years plus experience in a customer service / sales position or related industry (Telco).

Aufgaben

• Coordinate all organization’s operations.
• Improve performance, productivity, efficiency and profitability through effective methods and strategies.
• Coach for improvement.
• Present and discuss results daily, weekly, and monthly with managers and clients.
• Ensure a safe, healthy and sustainable workplace for all employees and contractors.
• Uphold compliance and ethical standards.
• Complete training and professional development opportunities.

Kenntnisse

Team leadership

Coaching for improvement

Data presentation

Client interaction

Tools

Google Sheets

MS Excel

Jobbeschreibung

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

• Coordinate all organization’s operations.
• You will be responsible for improving performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.
• Knows how to effectively coach for improvement
• Can Use Both Google Sheets and MS Excel
• Amenable to presenting and discussing results daily, weekly, and monthly with the managers and clients.
• Amenable to shifting schedules
• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
• Act ethically with integrity, honesty, and trust, to uphold Probe's compliance culture and maintain the highest standards of business conduct.
• Complete all necessary training requirements and professional development opportunities.
• Comply with Probe’s privacy, data protection and information security policies when handling personal data and uphold high standards of data protection, security and fraud prevention in the course of your employment. This extends to being diligent to protect Probe and client data and assets and never sharing passwords, one time passwords (OTP), multi-factor authentication (MFA) with anyone (even colleagues, supervisors or a client), staying alert for suspicious calls, chats or emails asking for account or personal/login information and not clicking on suspicious links.
• Support our speak up culture and report suspected or actual improper conduct in accordance with our Whistleblower Policy.
• Having a responsibility to actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.

Qualifications:

• At least 2 years’ experience as a Team Leader
• Experience working directly with clients
• 2 years plus experience in a customer service / sales position or related industry (Telco)