Operations Team Leader | Client-Facing & Performance Coach

Probe CX; Quezon; On-site; PHP 335,000 - 558,000; Full time

Job summary

Probe CX in the Philippines seeks a capable Team Leader to coordinate operations and drive performance improvements across the team. You will coach staff, work directly with clients, and present results regularly to management and clients, adapting to shifting schedules while maintaining a safe and compliant workplace.

The role requires hands-on leadership experience in a customer service or sales environment, preferably with telco exposure, and the ability to work with tools like Google Sheets

Qualifications

• At least 2 years’ experience as a Team Leader.
• Experience working directly with clients.
• 2 years plus experience in a customer service / sales position or related industry (Telco).

Responsibilities

• Coordinate all organization’s operations.
• Improve performance, productivity, efficiency and profitability through effective methods and strategies.
• Coach for improvement.
• Present and discuss results daily, weekly, and monthly with managers and clients.
• Ensure a safe, healthy and sustainable workplace for all employees and contractors.
• Uphold compliance and ethical standards.
• Complete training and professional development opportunities.

Skills

Team leadership

Coaching for improvement

Data presentation

Client interaction

Tools

Google Sheets

MS Excel

Job description

Probe CX in the Philippines seeks a capable Team Leader to coordinate operations and drive performance improvements across the team. You will coach staff, work directly with clients, and present results regularly to management and clients, adapting to shifting schedules while maintaining a safe and compliant workplace.

The role requires hands-on leadership experience in a customer service or sales environment, preferably with telco exposure, and the ability to work with tools like Google Sheets