Team Leader

Acquire.AI; Pasig; Hybrid; PHP 670,000 - 1,004,000; Full time

Job summary

Acquire.AI is seeking a hands-on Team Leader - Auction Operations in Pasig, Philippines. The role focuses on operational leadership, anticipating issues, and developing team members to maintain a stable, high-performing operation.

With 2-3 years of team-leading experience in BPO or back-office environments, you will drive performance against SLA/TAT, productivity, quality, attendance, and coverage metrics while coaching and growing both struggling and high-potential employees.

Qualifications

• At least 2-3 years of Team Leader or equivalent people-leadership experience in BPO, shared services, customer operations, sales operations, or back-office operations.
• Experience managing performance against SLA/TAT, productivity, quality, attendance, and staffing/coverage metrics.
• Strong coaching and performance-management capability with experience developing both struggling and high-potential employees.

Skills

Team leadership

Performance management

Coaching

BPO experience

Job description

**Team Leader - Auction Operations** **A SNAPSHOT OF YOUR ROLE** This is a **hands-on operational leadership role** where success is measured not only by what the team delivers, but by how effectively you anticipate issues, develop your people, and keep the operation stable. At least **2-3 years of Team Leader or equivalent people-leadership experience** in BPO, shared services, customer operations, sales operations, or back-office operations. Demonstrated experience managing performance against **SLA/TAT, productivity, quality, attendance, and staffing/coverage metrics**. Strong coaching and performance-management capability with experience developing both struggling and high-potential employees.Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years' experience in delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail.We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in-house teams may be typically challenged with the business processes of \"big business.\" We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work-from-Home environments, where client-permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.Acquire takes your privacy very seriously. The information collected through this site will only be processed with your prior consent and for the purpose of facilitating your employment opportunities. If you have provided consent and wish to withdraw it, you may click on the account settings and submit a request to delete your information. You may also inform us by writing to the address in the section on \"Access Rights to Personal Data\" or send us an email to [e-mail]. Please refer to our Privacy Policy at