Team Leader

Potato Corner; Pasay; On-site; PHP 391,000 - 614,000; Full time

Job summary

Potato Corner in the Philippines is seeking a passionate Team Leader to oversee daily store operations and guide crew members to success. You will bridge management and staff, ensuring operational goals are met while upholding high standards of food safety, quality, and customer service.

You will motivate the team, handle administrative duties, schedule shifts, train crews, conduct audits, and coordinate with logistics for weekly orders.

Qualifications

• Experience in a supervisory or team leader role in F&B or retail.
• Strong knowledge of food safety, hygiene, and quality standards.
• Excellent leadership and delegation skills.
• Ability to manage conflict and handle customer complaints effectively.
• Strong organizational skills with the ability to manage schedules and administrative tasks.
• Willing to work in a fast-paced environment with shifting schedules.
• Residence in Davao or nearby cities preferred.

Responsibilities

• Oversee daily store operations and supervise crew.
• Motivate and train staff; delegate tasks.
• Schedule shifts and approve leave requests.
• Ensure food safety, quality, and customer service standards.
• Handle customer complaints and inquiries.
• Coordinate with logistics for weekly supply orders and deliveries.
• Conduct audits and quality evaluations.

Skills

Leadership

Food safety

Conflict management

Scheduling

Customer service

Team supervision

Job description

We are looking for a passionate and results-driven Team Leader to oversee daily store operations and lead our crew members to success. In this role, you will be the bridge between management and staff, ensuring that operational goals are met while maintaining the highest standards of food safety, quality, and customer service. You will be responsible for motivating the team, handling administrative duties, and ensuring a seamless experience for every customer.

Key Responsibilities

• Led the goal of the daily operation and monitors all the assigned Stores.
• Educating Crew Members on proper food handling procedures and customer service.
• To delegate the task to her / his respective team and ensure that established guidelines on hygiene, quality, and food safety are followed.
• Scheduling work shifts and approving or declining Crew Members' requests for leave and time off.
• Monitoring the work quality of the employee/s assigned to him/her.
• To make short action plans as a stepping stone to achieve targets.
• Organizing and developing employee schedules.
• Handle customer complaints and queries.
• Briefs Service Crews on new products, price adjustments, marketing/promo activities, policy changes, and other activities related to operations.
• Oversee all front and back-of-the-house restaurant operations.
• To cascade the key performance indicators
• Handles administrative work.
• Ensure high standards of customer service are well maintained.
• Assist and train crews in the outlet.
• Conducts monthly audits and Quality Evaluations of the outlet.
• Coordinates with the Logistics Department regarding weekly supply orders, scheduled delivery, and scheduled repair and/or service maintenance.
• Motivate and encourage staff to achieve targets.

Qualifications

• Proven experience in a supervisory or team leader role, preferably in the Food & Beverage (F&B) or retail industry.
• Strong knowledge of food safety, hygiene, and quality standards.
• Excellent leadership and delegation skills.
• Ability to manage conflict and handle customer complaints effectively.
• Strong organizational skills with the ability to manage schedules and administrative tasks.
• Must be willing to work in a fast-paced environment and be flexible with shifting schedules.
• Preferably a residence of Davao or any nearby cities.

Important Note

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