Team Leader

Potato Corner; Makati; Presencial; PHP 279.000 - 391.000; Jornada completa

Descripción de la vacante

Potato Corner in Makati requires a passionate Team Leader to oversee daily store operations and guide crew members toward success. You will bridge management and staff to ensure operational goals are met while upholding food safety, quality, and customer service standards.

You will motivate the team, manage administrative duties, and ensure a seamless customer experience. The role involves coaching, audits, shift scheduling, and coordinating with logistics to support store targets.

Formación

• Must have proven supervisory or team leader experience in F&B or retail.
• Strong knowledge of food safety, hygiene and quality standards.
• Excellent leadership and delegation skills with the ability to guide a team.
• Ability to manage conflict and handle customer complaints effectively.
• Strong organizational skills for scheduling and admin tasks.
• Willingness to work in a fast-paced environment with shifting schedules.
• Preferred residency in Davao or nearby cities.

Responsabilidades

• Oversee daily store operations and monitor all assigned stores.
• Educate crew on proper food handling procedures and customer service.
• Delegate tasks to team and ensure guidelines on hygiene, quality, and food safety are followed.
• Schedule work shifts and approve/decline leave requests.
• Monitor work quality of employees and provide feedback.
• Draft short action plans to achieve targets.
• Organize and develop staff schedules.
• Handle customer complaints and queries.
• Brief service crews on new products, price changes, marketing and policy updates.
• Oversee front- and back-of-house operations.
• Cascade key performance indicators to staff.
• Perform administrative duties and ensure high customer service standards.
• Assist and train crews in the outlet.
• Conduct monthly audits and quality evaluations.
• Coordinate with Logistics regarding weekly supply orders and deliveries.
• Motivate staff to achieve targets.

Conocimientos

Supervisory experience

Food safety knowledge

Leadership and delegation

Conflict management

Organizational skills

Shift scheduling

Residency in Davao area

Descripción del empleo

We are looking for a passionate and results-driven Team Leader to oversee daily store operations and lead our crew members to success. In this role, you will be the bridge between management and staff, ensuring that operational goals are met while maintaining the highest standards of food safety, quality, and customer service. You will be responsible for motivating the team, handling administrative duties, and ensuring a seamless experience for every customer.

Key Responsibilities

• Led the goal of the daily operation and monitors all the assigned Stores.
• Educating Crew Members on proper food handling procedures and customer service.
• To delegate the task to her / his respective team and ensure that established guidelines on hygiene, quality, and food safety are followed.
• Scheduling work shifts and approving or declining Crew Members' requests for leave and time off.
• Monitoring the work quality of the employee/s assigned to him/her.
• To make short action plans as a stepping stone to achieve targets.
• Organizing and developing employee schedules.
• Handle customer complaints and queries.
• Briefs Service Crews on new products, price adjustments, marketing/promo activities, policy changes, and other activities related to operations.
• Oversee all front and back-of-the-house restaurant operations.
• To cascade the key performance indicators
• Handles administrative work.
• Ensure high standards of customer service are well maintained.
• Assist and train crews in the outlet.
• Conducts monthly audits and Quality Evaluations of the outlet.
• Coordinates with the Logistics Department regarding weekly supply orders, scheduled delivery, and scheduled repair and/or service maintenance.
• Motivate and encourage staff to achieve targets.

Qualifications

• Proven experience in a supervisory or team leader role, preferably in the Food & Beverage (F&B) or retail industry.
• Strong knowledge of food safety, hygiene, and quality standards.
• Excellent leadership and delegation skills.
• Ability to manage conflict and handle customer complaints effectively.
• Strong organizational skills with the ability to manage schedules and administrative tasks.
• Must be willing to work in a fast-paced environment and be flexible with shifting schedules.
• Preferably a residence of Davao or any nearby cities.

Important Note

Please make sure you have an active Viber account , as we well communicate through Viber.