Customer Service Representative

Select VoiceCom; Cebu City; On-site; PHP 201,000 - 268,000; Full time

Benefits offered by this job

HMO after 1 month

Life insurance

In-house massage

Referral bonus

Career development

SIL (Service incentive leave)

Annual raise

Family-friendly environment

Team outings

Coffee & chocolate

Cebu IT Park office

Terms apply

Job summary

Select VoiceCom, an American and Australian-owned company, seeks a night-shift customer support agent in Cebu City. The role involves handling calls and emails, recording all interactions, and ensuring customer satisfaction with professional communication.

The ideal candidate has at least 6 months BPO experience, excellent English (neutral or American accent), and strong customer service and administrative abilities. Onsite work and weekend flexibility are required.

Qualifications

• Must have excellent English communication, written and verbal.
• Minimum 6 months experience in BPO or call center.
• Willing to work full-time night shift and onsite.
• Strong customer service and administrative skills; accurate typing.
• High school graduate with good communication skills.

Responsibilities

• Receives calls, emails, and other forms of communications from customers.
• Accurately records all interactions, purchases, remarks, and complaints from customers.
• Ensures customer satisfaction and provides professional customer support.
• Maintains a consistently optimistic, sympathetic, and professional attitude toward customers.
• Provides excellent customer care and employs influential sales strategies.
• Performs other duties of a similar nature or level.

Skills

Clear speaking voice

BPO experience

English communication

American accent

Customer service

Administrative skills

Energetic personality

Night shift

Onsite work

Flexible schedule

Education

High school diploma

Job description

Job Description:

Position Summary:

Addressing customer complaints, providing appropriate solutions, and following up to address any issues they run into.

Duties and Responsibilities:

• Receives calls, emails, and other forms of communications from customers.
• Accurately records all interactions, purchases, remarks, and complaints from customers.
• Ensures customer satisfaction and provides professional customer support.
• Maintains a consistently optimistic, sympathetic, and professional attitude toward customers.
• Provides excellent customer care and employs influential sales strategies.
• Performs other duties of a similar nature or level.

Qualifications:

• Clear speaking voice.
• At 6 months of BPO experience.
• At least High School Graduate (old curriculum) or Senior High School Graduate (new curriculum).
• Excellent English communication skills - both written and verbal.
• Must have excellent command of the English language, with neutral or American accent.
• Strong customer service skills.
• Strong administrative skills - Accurate typing & spelling is essential to this role.
• Energetic, fun and confident personality.
• Willing to work full-time night shift.
• Willing to work onsite.
• Amenable to changes in schedule and work on weekends.

Work Schedule: Night Shift

Select VoiceCom is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say, I work at Select VoiceCom, and think it's a great place to work! The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees. If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at Select VoiceCom today and join the growing SVC family. You wont regret it!

Check out our Facebook page: www.facebook.com/selectvoicecomph

Enjoy the following benefits:

• Medical/Dental coverage (HMO) after 1 month* + FREE HMO coverage for 1 dependent after 6 months
• Life insurance program
• Free weekly in-house massage
• Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC
• Career development
• Service incentive leave program
• Annual salary increase based on performance
• Fun and family-like working environment
• Quarterly team outing
• Free flowing coffee and hot chocolate
• Cozy sleeping lounge and canteen plus entertainment area
• Excellent office location in Cebu IT Park
• Terms and conditions apply.