Team Lead - Learning And Development

Merck Group; Taguig; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Merck Group is seeking an HR Operations Manager in Metro Manila to lead a team delivering efficient, accurate HR administration. You will monitor performance against KPIs and SLAs, manage talent reviews, and drive continuous improvement across Shared Services.

The role requires 3–5 years in HR operations, strong leadership and stakeholder management, and experience with HR systems like LMS, SAP P40, and SuccessFactors. Willingness to work in Taguig with a flexible schedule is essential.

Qualifications

• Bachelor's degree or equivalent in HR management, psychology, or related field.
• 3–5 years in HR Operations or HR Generalist roles in a Shared Services or BPO.
• Experience with HR systems such as LMS, SAP P40, and SuccessFactors.
• Familiarity with case management tools like Service Now and Neocase.
• Strong leadership, communication, stakeholder management, and MS Office skills.
• Willingness to work in Taguig City with flexible scheduling.

Responsibilities

• Lead the team to deliver admin services per KPIs and SLAs.
• Track and measure service delivery against KPIs/SLAs with leadership.
• Guide performance management cycles and talent development.
• Drive continuous improvement and team development.
• Engage MSPs and stakeholders and collaborate across the organization.
• Ensure confidentiality of HR data and sensitive information.
• Support Learning & Development Operations in talent and performance cycles.
• Collaborate across levels and teams to meet organizational goals.

Skills

Leadership

Problem solving

Attention to detail

Results oriented

Accountability & integrity

Multi-cultural experience

Communication skills

Stakeholder management

MS Office proficiency

Education

Bachelor's degree in HR Management or related field

Tools

SAP P40

SuccessFactors

Service Now

Neocase

Job description

Job Description:

Work Your Magic with us! Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.

Your Role

• Manage the team to deliver efficient, accurate, timely administration services as per agreed KPIs and SLAs.
• Track and measure service delivery as agreed with the Shared Services Leadership Team against KPIs and SLAs.
• Actively work to achieve the agreed identified performance objectives in alignment with the Shared Services Leadership Team. (Individual 20%; Management 80%)
• Manage team (Talent Management and Performance Review cycles) and applies operational or strategic management and leadership skills
• Encourage the team to seek opportunities for continuous improvement and provide constructive feedback
• Develop and manage performance of reporting staff
• Engage in strategic planning to maintain and develop partnerships with MSPs and stakeholders.
• Support the Learning & Development Operations Manager in Talent Management and Performance & Development Review cycles.
• Follows standard evaluation and measurement process/protocol to assess comprehension and adoption of knowledge to ensure successful job readiness transition.
• Collaborate with different levels and teams in the organization
• Ensure that all HR personnel data and sensitive information are kept confidential
• Performs other related tasks that might be assigned.

Strategic Impact

• Ensure that the team delivers learning and development support in accordance with agreed KPIs and SLAs.
• Ensure that all expectations of Key Stakeholders are being met and address issues/concerns as necessary.

Who You Are

• Candidate must possess at least a Bachelor's/College Degree in Human Resource Management, Psychology, Behavioral Science, Social Sciences, Business Administration or any equivalent degree.
• Preferably 3 to 5 Years minimum professional/managerial experience specializing in an HR Operations or HR Generalist function from a Shared Services or BPO organization.
• Understanding and experience in the use of HR systems and tools (i.e. Learning Management Systems, SAP P40, Success Factors, etc.).
• Understanding and experience in the use of Case Management systems and tools (i.e. Service Now, Neocase, etc.).
• Strong leadership skills
• Problem solving skills
• Analytical and keen to details
• Results oriented and performance driven
• Strong level of accountability and integrity
• Extensive experience in working in a multi-cultural background
• Strong communication skills – both written and verbal
• Strong stakeholder management skills
• Adequate experience in using MS Office applications.
• Experience in working in a multi-cultural environment.
• Applicants must be willing to work in Taguig City and open for flexible working schedule.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We believe that this variety drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!