Team Lead, Human Resources

Dover Business Services; Philippines; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Dover Business Services (DBS) is an independent unit of Dover Corporation providing HR and IT support across multiple locations. DBS India/Philippines and other centers enable OpCos with transactional services and strategic HR support, including governance and analytics, while maintaining high standards of data integrity and cost efficiency.

DBS focuses on HR lifecycle management, policy development, and cross-functional collaboration to improve service delivery and drive business growth

Qualifications

• Bachelor's degree in Business, HR or a related field is required.
• Experience in HR generalist roles in offshore/BPO/shared services is preferred.
• Strong knowledge of employment law, compensation and benefits.

Responsibilities

• Streamline HR processes and manage end-to-end employee lifecycle.
• Develop HR strategies, policies, work instructions and process maps.
• Lead HR process improvement initiatives and provide guidance to managers.
• Analyze HR data, metrics and reports with actions for planning.
• Coordinate annual performance and compensation review processes.
• Develop and implement new compensation and benefits programs.
• Conduct total compensation benchmarking and market analysis.
• Partner with functions to support development and ensure regulatory compliance.
• Oversee training program evaluation and ensure objectives are met.
• Enhance employee morale, productivity and engagement.
• Handle employee relations issues and investigations.

Skills

Candidate assessment trends

Executive search

Offshore recruiting

Employment laws

Benefits programs

Communication skills

Interpersonal skills

Project management

Data analytics

Attention to detail

Multi-tasking

Education

Bachelor's degree in Business, HR or related field

Tools

Microsoft Office Suite

SharePoint

Job description

Dover Business Services [is an independent business unit that] empowers OpCo growth by providing best-in-class operations expertise and services to increase capacity, improve control and reduce costs. In the future, we will also provide analytics, strategic services and leverage advanced technologies. This enables OpCos to focus on customer business activity and growth strategies. DBS supports Dover's Operating Companies through the processing of select financial and transactional processes and provides HR and IT support. DBS operates shared service centres in China, North America, the Philippines and Scotland.

Roles & Reponsibilities

• Streamlining of HR processes including management of end-to-end employee lifecycle
• Development of HR strategies; policies and practices; work instructions and process maps
• Identifies, leads and implements HR process improvement initiatives
• Provides regular HR guidance to line managers in terms of company policies and procedures, compensation and incentives
• Develops and analyzes HR data, metrics & reports with appropriate actions for continuous planning and improvement, including reviews with department managers
• Facilitates annual performance and compensation review processes in accordance with global guidelines
• Develops and implements new compensation and benefits programs, policies, and procedures
• Conducts total compensation regular benchmarking and market analysis to stay up to date with industry trends and ensure our programs and practices remain competitive
• Partners with business functions by supporting employee development, providing HR solutions and ensuring compliance with regulations
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met
• Partners with business functions to enhance employee morale, productivity, retention and engagement
• Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations

Qualifications & Experience

• Bachelor's degree in Business, Human Resources or related field
• 6 - 8 years of experience with a minimum of 6 years in a generalist HR role with any Offshoring/BPO/IT/Shared Services industry
• Must have at least 4 years of experience in an HR Business partner role

Must-have Skills

• Knowledgeable on current candidate assessment trends and sourcing techniques and keeps updated on how these can be applied to the organization
• Some experience in executive search and/or offshore recruiting will be optimal
• Working knowledge of employment & labor law, benefits programs and the respective laws that apply
• Excellent communication skills with ability to interact effectively with individuals at all levels of the organization
• Strong interpersonal and influencing skills with the ability to establish and maintain effective working relationship with individuals at all levels within the organization.
• Some experience in project management with ability to support multiple projects effectively
• Excellent computer skills with advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) and SharePoint to leverage opportunities for improvement of core Human Resources processes
• Strong analytical, planning, and organizational skills with great attention to detail and focus on data integrity management processes, high proficiency in reporting and data analytics.
• Ability to use critical thinking, prioritizing and multi-tasking in a fast paced environment
• Ability to quickly adapt in a fast-paced high-energy environment

Preferred Skills

• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to be an effective team player and display initiative
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover's Code of Ethical Conduct, Employee Handbook Personal Conduct of Employees policies and ISO Quality System Standards

Company Overview

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation. DBS is accountable for delivering transactional and value-added services in Finance to the entire organization. With locations in the Philippines, China, Romania, and India, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover is a diversified global manufacturer and solutions provider with annual revenue of over $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under DOV.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.