Team Lead, Human Resources

Dover Business Services; Cebu City; On-site; PHP 800,000 - 1,400,000; Full time

Job summary

Dover Business Services (DBS) in Cebu City, Philippines, is seeking an experienced HR Business Partner to streamline HR processes, design strategies, and drive performance globally. DBS operates across the globe including locations in the Philippines, China, Romania and India to maximize service delivery.

You will partner with line managers to implement policies, conduct compensation benchmarking, and analyze HR data for continuous planning and improvement in line with global guidelines.

Qualifications

• Bachelor’s degree in Business, Human Resources or related field.
• At least 6 years in a generalist HR role with offshore BPO/IT/Shared Services experience.
• Minimum 4 years as an HR Business Partner.

Responsibilities

• Streamline HR processes across end-to-end employee lifecycle.
• Develop HR strategies, policies, and process maps.
• Lead HR process improvement initiatives.
• Provide guidance on policies, compensation, and incentives.
• Analyze HR data and reports for planning and improvement.
• Facilitate performance and compensation reviews per global guidelines.
• Implement new compensation and benefits programs.
• Benchmark total compensation and market trends.
• Partner with functions to support employee development and compliance.
• Monitor training programs and ensure objectives met.
• Enhance morale, productivity, retention, and engagement.
• Manage and resolve employee relations issues; conduct investigations.

Skills

Candidate assessment trends

Executive search

Employment law

Communication skills

Interpersonal skills

Project management

MS Office & SharePoint

Data analytics

Critical thinking

Adaptability

Education

Bachelor’s degree in Business, HR or related field

Tools

MS Office Suite (Excel, PowerPoint, Word, Outlook) and SharePoint

Job description

• Streamlining of HR processes including management of end-to-end employee lifecycle
• Development of HR strategies; policies and practices; work instructions and process maps
• Identifies, leads and implements HR process improvement initiatives
• Provides regular HR guidance to line managers in terms of company policies and procedures, compensation and incentives
• Develops and analyzes HR data, metrics & reports with appropriate actions for continuous planning and improvement, including reviews with department managers
• Facilitates annual performance and compensation review processes in accordance with global guidelines
• Develops and implements new compensation and benefits programs, policies, and procedures
• Conducts total compensation regular benchmarking and market analysis to stay up to date with industry trends and ensure our programs and practices remain competitive
• Partners with business functions by supporting employee development, providing HR solutions and ensuring compliance with regulations
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met
• Partners with business functions to enhance employee morale, productivity, retention and engagement
• Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations

Roles & Reponsibilities

• Streamlining of HR processes including management of end-to-end employee lifecycle
• Development of HR strategies; policies and practices; work instructions and process maps
• Identifies, leads and implements HR process improvement initiatives
• Provides regular HR guidance to line managers in terms of company policies and procedures, compensation and incentives
• Develops and analyzes HR data, metrics & reports with appropriate actions for continuous planning and improvement, including reviews with department managers
• Facilitates annual performance and compensation review processes in accordance with global guidelines
• Develops and implements new compensation and benefits programs, policies, and procedures
• Conducts total compensation regular benchmarking and market analysis to stay up to date with industry trends and ensure our programs and practices remain competitive
• Partners with business functions by supporting employee development, providing HR solutions and ensuring compliance with regulations
• Participates in evaluation and monitoring of training programs to ensure success. Follows up to ensure training objectives are met
• Partners with business functions to enhance employee morale, productivity, retention and engagement
• Manages and resolves employee relations issues. Conducts effective, thorough and objective investigations

Qualifications & Experience

• Bachelor’s degree in Business, Human Resources or related field
• 6 - 8 years of experience with a minimum of 6 years in a generalist HR role with any Offshoring/BPO/IT/Shared Services industry
• Must have at least 4 years of experience in an HR Business partner role

Must-have Skills

• Knowledgeable on current candidate assessment trends and sourcing techniques and keeps updated on how these can be applied to the organization
• Some experience in executive search and/or offshore recruiting will be optimal
• Working knowledge of employment & labor law, benefits programs and the respective laws that apply
• Excellent communication skills with ability to interact effectively with individuals at all levels of the organization
• Strong interpersonal and influencing skills with the ability to establish and maintain effective working relationship with individuals at all levels within the organization.
• Some experience in project management with ability to support multiple projects effectively
• Excellent computer skills with advanced skills in Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook) and SharePoint to leverage opportunities for improvement of core Human Resources processes
• Strong analytical, planning, and organizational skills with great attention to detail and focus on data integrity management processes, high proficiency in reporting and data analytics.
• Ability to use critical thinking, prioritizing and multi-tasking in a fast paced environment
• Ability to quickly adapt in a fast-paced high-energy environment

Preferred Skills

• High level of customer focus and ability to maintain a positive attitude at all times
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Self-directed, positive and ethical role model able to work with minimal supervision
• Ability to be an effective team player and display initiative
• Ability to maintain a professional demeanor at all times with suppliers, internal customers and coworkers; fully observe Dover’s Code of Ethical Conduct, Employee Handbook “Personal Conduct of Employees” policies and ISO Quality System Standards

Company Overview

Dover Business Services (DBS) is an independent business-to-business service provider within Dover Corporation. DBS is accountable for delivering transactional and value-added services in Finance to the entire organization. With locations in the Philippines, China, Romania, and India, DBS centers operate across the globe to maximize service to our operating companies (OpCos).

Dover is a diversified global manufacturer and solutions provider with annual revenue of over $8 billion. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Headquartered in Downers Grove, Illinois, Dover trades on the New York Stock Exchange under 'DOV.'