Team Lead

Asticom Technology Inc.; Quezon City; On-site; PHP 201,000 - 268,000; Full time

Job summary

Asticom Technology Inc. in Quezon City is seeking a Customer Service Representative to manage and resolve customer concerns, handling high-volume inquiries and identifying root causes.

You will deliver excellent service by communicating clearly, showing empathy, taking ownership of concerns, and following established processes. You will document interactions accurately, meet KPIs, and comply with security and data privacy policies while supporting customers across channels.

Qualifications

• Graduate of any 4-year course.
• At least 2 years of experience in the customer service industry.
• Strong customer service, communication, and problem-solving skills.
• Ability to handle high-volume customer concerns and inquiries.
• Strong attention to detail and ability to follow established policies and processes.

Responsibilities

• Manage and resolve customer concerns by handling high-volume inquiries, identifying root causes, providing appropriate solutions, and escalating issues when necessary.
• Deliver excellent customer service by communicating clearly, demonstrating empathy, taking ownership of concerns, processing requests through CRM, and ensuring proper follow-through.
• Maintain compliance and performance standards by accurately documenting customer interactions, meeting individual and team KPIs, and adhering to Account's security, authentication, and data privacy policies.

Skills

Customer service

Communication

Problem solving

High-volume handling

Attention to detail

Education

Bachelor's degree

Job description

Location: GTC, Quezon City

Work Arrangement: Onsite

Schedule: Monday to Friday, 12:00 PM – 9:00 PM

Workdays: 22 days/month

Qualifications

• Graduate of any 4-year course
• At least 2 years of experience in the customer service industry
• Strong customer service, communication, and problem-solving skills
• Ability to handle high-volume customer concerns and inquiries
• Strong attention to detail and ability to follow established policies and processes

Job Description

• Manage and resolve customer concerns by handling high-volume inquiries, identifying root causes, providing appropriate solutions, and escalating issues when necessary.
• Deliver excellent customer service by communicating clearly, demonstrating empathy, taking ownership of concerns, processing requests through CRM, and ensuring proper follow-through.
• Maintain compliance and performance standards by accurately documenting customer interactions, meeting individual and team KPIs, and adhering to Account's security, authentication, and data privacy policies.