Team Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Hammerjack Pty Ltd is seeking an Operations Manager to support trading, investment and reporting activities. The role focuses on scalable investment workflows, controlled environments and high-quality client service for internal and external relationships.

You will manage associates, oversee process efficiency, and ensure documentation quality, while coordinating with onshore and offshore teams and maintaining SLA adherence.

Qualifications

• At least 1 year of experience in people management.
• Knowledge/exposure in capital markets and trade settlement lifecycle.
• Excellent knowledge of Excel and SQL, or VBA.
• Strong communication and client service skills.
• Able to work with minimal supervision and deliver high quality output.
• Multitasking with the ability to prioritise tasks effectively.
• Proactive, motivated, detail-oriented, team player and familiar with SLAs and metrics.
• Willing to work on a fixed GY shift.

Responsibilities

• Communicate with onshore counterparts, custodians, brokers, and administrators to query, escalate and resolve issues.
• Expand skills through cross-training and support daily tasks from other teams within Middle Office.
• Identify opportunities for process efficiencies via streamlining and automation.
• Perform standard hand-offs, offshore and onshore, and ensure timely updates of process documentation.
• Take on additional responsibilities as the group grows.
• Support related processes as required by onshore and offshore teams.
• Lead process reviews and collaborate with managers on efficiency initiatives.
• Maintain completeness of process documentation.

Skills

People management

Education

Bachelor's degree in Financial Management / Economics / Accounting

Tools

Excel

SQL

VBA

Job description

Operations is responsible for supporting the various trading, investment and reporting activities of the firm. The core mission of the Operations group is to establish scalable investment workflows, ensure a controlled operating environment and deliver high-quality client service to both internal and external business relationships. In addition to supporting primary investment related activities, the groups assist in design and implementation of firm-wide projects, operational due diligence, counterparty management and client-related activities.

Trading Operations

oversees the full breadth of firm wide trade settlements by leveraging scalable, straight through processes in order to ensure a seamless transition of a trade through its complete lifecycle from trade matching and reconciliation to allocation and delivery and finally, funding and settlement.

General Responsibilities

• Properly communicate with onshore counterparts, custodians, brokers, and administrators to query, escalation and resolve issues pertaining to the processes and deliverables assigned.
• Expected to expand their skills and knowledge thru cross-training and may be assigned to support and handle daily tasks from other teams within Middle Office space.
• Identify opportunities for process efficiencies through streamlining and automation projects by collaborating with other team members.
• All members should be aware and able to perform the standard procedure of a proper hand off, both offshore and onshore.
• Ensure timely update and completeness of process documentation.
• Able to take on additional responsibilities as the group expands.
• Any related process as required by both onshore and offshore teams.

Management Responsibilities

• Responsible for reviewing and maintaining the quality of output by Associates and Senior Associates.
• Take charge of the development of direct reports. Monitor metrics, productivity, and morale of each team member with reference to KPI, OKR, the team and organization's goals.
• Ensure Associates and Senior Associates understand new and updated processes
• Ensure process issues and escalations are addressed in a timely and decisive manner.
• Develop a strong understanding of the firm's businesses, services, procedures, and processes to identify opportunities for improvements
• Lead process reviews and regularly collaborate with the Manager and onshore counterparts on process efficiency initiatives
• Ensure completeness of process documentation.

Requirements

Qualification

• Candidate must have at least 1 year of experience in People Management.
• Knowledge/exposure in Capital Markets and Trade Settlement/Life Cycle (Equities, Fixed Income and Derivatives)
• Excellent knowledge preferred in Excel and SQL, or VBA.
• Possess strong communication and client service skills
• Can work with minimal supervision and deliver high quality output
• With multi-tasking skills and ability to prioritize tasks effectively
• Must be proactive, motivated, detail-oriented, a team player and knows how to work with Service Level Agreements (SLA) and metrics.
• Must be willing to work on fixed GY shift.

9. Comfortable working in rapidly changing, team-based work environment

Education And Experience

• Candidate must possess at least a Bachelor's/College Degree in Financial Management, Economics, Accounting or other related business course.
• At least 2 to 3 years of successful related industry experience would be an advantage
• Preferably with team management, coaching and development experience