Tax Compliance Specialist III (Subject Matter Expert) – Client Tax Services (CTS)

ING Hubs B.V. Philippine Branch; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

ING is seeking a Tax Compliance Specialist III (Subject Matter Expert) to strengthen and scale our Client Tax Services (CTS) capabilities across global jurisdictions. You will translate complex tax rules into practical operational standards, guide teams on challenging cases, and strengthen audit readiness.

The role emphasizes governance, stakeholder management, and collaboration to enable scalable and compliant delivery of client tax services while exploring automation and AI-assisted tooling.

Qualifications

• Bachelor's degree in Finance, Economics, Accounting, Banking, Taxation, Law, or related field.
• Significant banking operations, compliance, or client tax experience.
• Advanced knowledge of FATCA, CRS, U.S. Withholding Tax, W-8/W-9 documentation, and tax form validation.
• Ability to interpret regulations and translate requirements into procedures and controls.
• Strong analytical thinking, professional judgement, and problem-solving.
• Experience supporting audits, assurance reviews, and regulatory reporting.
• Ability to influence and collaborate with multiple stakeholders.
• Experience delivering training and coaching colleagues.
• Interest in process transformation, automation, and AI-assisted solutions.

Responsibilities

• Translate tax regulations into operational standards and procedures.
• Provide expert guidance on challenging client tax cases.
• Strengthen audit readiness and governance oversight.
• Shape future tax services, processes, and technology solutions.
• Collaborate with operations, compliance, technology, and change stakeholders.
• Drive continuous improvement across supported jurisdictions.

Skills

FATCA knowledge

CRS knowledge

U.S. withholding tax

Regulatory interpretation

Audit readiness

Stakeholder management

Training delivery

Process improvement

Automation interest

Education

Bachelor's degree in Finance/Accounting/Tax

Job description

Tax Compliance Specialist III (Subject Matter Expert) – Client Tax Services (CTS)

Help Shape the Future of Global Tax Compliance

Tax regulations continue to evolve, and organizations need experts who can turn complexity into clarity. At ING, we're looking for a Tax Compliance Specialist III (Subject Matter Expert) to help strengthen and scale our Client Tax Services (CTS) capabilities. If you're passionate about FATCA, CRS, U.S. withholding tax, regulatory interpretation, and driving operational excellence, this is an opportunity to influence how tax compliance is delivered across multiple countries and business lines while working with global stakeholders.

Role Summary

As a Tax Compliance Specialist III (Subject Matter Expert), you will serve as the trusted authority for complex client tax matters within Operations. You will translate tax regulations into practical operational standards, provide expert guidance on challenging cases, strengthen audit readiness, and help shape future tax services, processes, and technology solutions. This role combines deep tax expertise, advisory capability, governance oversight, stakeholder management, and continuous improvement to ensure compliant, consistent, and scalable delivery of client tax services across supported jurisdictions.

About the Team

Client Tax Services (CTS) is a specialized team responsible for supporting ING's global client tax obligations, including tax form validation, FATCA and CRS classification, and tax documentation support. The team partners closely with Wholesale Banking, Retail Banking, Compliance, KYC, and operations teams to maintain regulatory compliance, improve data quality, and enhance client servicing. You'll join a team of highly skilled tax professionals, operations experts, and change specialists who are committed to knowledge sharing, innovation, and continuous improvement.

Required Skills

• Bachelor's degree in Finance, Economics, Accountancy, Banking, Business, Taxation, Law, or a related field.
• Significant banking operations, compliance, or client tax experience.
• Advanced knowledge of FATCA, CRS, U.S. Withholding Tax, W-8/W-9 documentation, and tax form validation.
• Experience interpreting regulations and translating requirements into operational procedures, controls, and working instructions.
• Strong analytical thinking, professional judgement, and problem-solving capabilities.
• Experience supporting audits, assurance reviews, controls, or regulatory reporting activities.
• Ability to influence and collaborate with operations, compliance, technology, and change stakeholders.
• Experience delivering training, coaching colleagues, and building specialist knowledge within teams.
• Interest in process improvement, transformation initiatives, automation, and AI-assisted solutions.

What We Offer

• Solve complex and meaningful tax compliance challenges.
• Influence global standards and scalable tax processes.
• Work closely with stakeholders across operations, compliance, process, and transformation functions.
• Contribute to future tax tooling, automation, and service innovations.
• Share your expertise through coaching, training and capability-building initiatives.
• Be part of a collaborative team that values learning, ownership, and continuous improvement.

Don't meet 100% of the qualifications? Don't let that hold you back. Studies show men apply if they meet 60% of the requirements. You're just as capable.

About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us.

We’re a global bank with a strong European base, and our more than 60,000 colleagues serve around 38 million customers and corporate clients in over 40 countries. Joining ING means working with friendly and collaborative people towards making a positive impact on people and planet. We believe in empowering the people around us and our customers to stay a step ahead. Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we’re more than just a workplace – we’re a community of innovators, problem-solvers, and forward‑thinkers, dedicated to making a real impact. Whether you’re just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.