TaskUs Molino | Teammate - Healthcare Campaign

TaskUs; Bacoor; Presencial; PHP 279.000 - 391.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Career growth opportunities

Healthcare benefits

Fun and inclusive work culture

Training and development programs

Employee discounts and perks

World-class workspaces

Gym and recreational areas

Free on-site meals

Daycare for your kids on shift

Happy Hours and on-site events

Descripción de la vacante

TaskUs Molino in Cavite, Philippines is seeking a Teammate for our Healthcare Campaign to deliver world-class customer experience on every interaction.

You will handle inquiries via phone, email, and live chat, filter content, perform data research, and resolve issues while meeting client KPIs. We value confidentiality, teamwork, and a passion for helping customers.

Join us to be part of a Ridiculously Good culture with growth opportunities and on-site perks.

Formación

• At least 6 months of BPO experience.
• Healthcare experience is a plus.
• Willing to work on cyclical schedules.
• Experience on phone, email, and live chat support.
• Strong verbal and written communication.
• Computer literate with Windows OS, Mac OS X, Microsoft Office, and Google apps.
• Good problem solving and critical thinking for issue resolution.
• Able to work independently and in cross-functional teams.

Responsabilidades

• Provide accurate and timely responses for inquiries via email and live chat.
• Filter content from the client's website.
• Perform data and research functions and support troubleshooting.
• Manage and resolve customer complaints and escalate priority issues.
• Route calls and document all interactions per SOP.
• Maintain confidentiality of logins and passwords.
• Meet and exceed client KPIs and participate in training.
• Provide feedback to management and perform other duties as assigned.

Conocimientos

BPO experience

Healthcare knowledge

Phone support

Email support

Live chat

Verbal communication

Written communication

Windows OS

Mac OS X

Microsoft Office

Google apps

Detail oriented

Self-motivated

Descripción del empleo

TaskUs Molino | Teammate - Healthcare Campaign

What does a Teammate really do?

Think of yourself as the backbone of the company. Not just anyone is qualified for this role! We make sure we get the best of the best. After all, we are a ridiculously good company with our employees being top-notch. So come on, we need your full concentration on what it's like to be a Teammate.

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you tackle your new tasks for the day, you know that it comes down to being able to provide world-class service to your clients in an accurate, efficient, and respectful manner on every call, as measured by different performance metrics.

As a Teammate:

• You will provide accurate and timely responses for inquiries coming through email and live chat support channels.
• You will filter content from the client's website.
• You will also perform data and research functions. You will provide support through known basic troubleshooting techniques.
• You will also manage and resolve customer complaints. You will identify and escalation priority issues.
• You will route calls to the appropriate resource when necessary and also document all information on customer interactions according to standard operating procedures.
• You must always strive for Good Customer Satisfaction and Experience and ensure that all calls are handled professionally based on the Quality Guidelines set by the client.
• You will meet and exceed client-mandated KPIs (Key Performance Indicators). You must ensure consistent performance based on a continuous improvement model. What else? You must also guarantee that all logins and passwords (both Internal & External) are kept confidential.
• You must also participate in all Internal and External mandated training and/or seminars.
• You must have knowledge, understanding, and compliance with TaskUs policies and procedures. You must also maintain knowledge of functional areas and company policies and procedures.
• You will also provide feedback to management concerning possible problems or areas of improvement.
• You will also perform other duties as assigned by management.

So, do you have what it takes to become a Teammate?

Requirements:

• What exactly are we looking for?
• At least 6 months of BPO experience
• Healthcare experience is a plus
• We need someone who's willing to work on cyclical schedules. Have experience on phone, email, and live chat support? That's definitely a plus!
• We're looking for someone who has strong verbal and written communication and comprehension skills.
• We require someone who's computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office, and Google applications.
• We need someone with good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction. A person who's resourceful, able to multitask, and has high attention to details will be a great addition to the team.
• If you're someone who's self-motivated and able to work independently as well as contribute to cross-functional and global teams, is flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure -- then TaskUs is for you.

Join TaskUs and experience a workplace that truly commits to being #PeopleFirst! These Ridiculously Good rewards, perks, and benefits* are available for you!

Employee benefits:

• Competitive salary
• Career growth opportunities
• Healthcare benefits
• Fun and inclusive work culture
• Training and development programs
• Employee discounts and perks

On-site perks:

• World-class, Ridiculously Refreshing workspaces
• Gym and recreational areas
• Food Forward: Free food on-site!
• Daycare for your kids while you're on shift
• Happy Hours, Time-Outs, and other on-site events to enjoy

*Terms & Conditions apply

At TaskUs, we believe our employees always come first. Leaders are expected to put their line of direct reports before themselves. Our #RidiculouslyGood culture is the reason why we have been recognized as one of the best places to work globally by Glassdoor, among others. We exist to make a positive impact on the best brands in the world, the people we connect with, and on our global communities.

For more information, visit www.taskus.com.