Talent Care Specialist, MSP - Mexico (Remote)

LE0003 Wilson Worldwide LLC; Mexico; Remote; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Disability and life insurance

Retirement savings plan

Job summary

LE0003 Wilson Worldwide LLC in Pampanga, Philippines is seeking an MSP Talent Care Specialist to enhance client experiences and operational success in Managed Service Provider (MSP) programs. The role involves processing invoices, vendor communication, and maintaining data integrity.

The ideal candidate should possess a bachelor’s degree and 2-3 years of relevant experience. Strong communication skills and attention to detail are essential.

Benefits include comprehensive medical insurance and retirement savings essential for employee welfare.

Qualifications

• Possession of a bachelor's degree or equivalent work experience.
• 2-3 years of experience in an accounting/procurement role.
• Excellent communication skills in English.
• A keen eye for detail, ensuring accuracy in invoicing.
• Adeptness at utilizing new technologies effectively.

Responsibilities

• Process vendor invoices using various client systems.
• Provide support for invoice-related questions.
• Review vendor contracts and communicate with vendors.
• Deliver exceptional program delivery experience to clients.
• Engage in weekly status calls with clients.

Skills

Communication Skills

Attention to Detail

Technological Proficiency

Customer Orientation

Data Management

Multi-tasking

Education

Bachelor’s Degree or equivalent work experience

Tools

Excel

Job description

About the Role

The MSP Talent Care Specialist plays a vital role in supporting the operational success of our Managed Service Provider (MSP) programs. This role is central to ensuring an outstanding experience for our clients throughout the program lifecycle and serves as a critical touchpoint for processing invoices, responding to and resolving other operational queries and concerns, vendor communication, data management, and driving change.

Responsibilities

• Invoices: Process vendor invoices using a variety of client systems.
• Invoice Support: Provide support for invoice‑related questions, assisting vendors and hiring managers with inquiries about invoice cycles, deductions, taxes, and any discrepancies they may encounter.
• Contract Management: Review vendor contracts, process extensions and communicate with vendors on onboarding, rates, compliance and other documentation.
• Exceptional Program Delivery Experience: Provide consistent positive and engaging experiences to clients, vendors and hiring managers throughout the recruitment process. Ensure every interaction is professional, respectful, and leaves a lasting positive impression.
• Responsive Vendor Partner Engagement: Promptly respond to requests from vendor partners for invoices and utilize advanced technology portals to ensure effective and timely communication.
• Active Participation in Client Calls: Regularly engage in weekly status calls. Provide updates, insights, and strategic plans for ongoing and upcoming program activities.
• Achievement of Weekly Targets: Consistently meet or exceed weekly targets for invoice processing. Demonstrate effectiveness and efficiency in program coordination.
• VMS Ad Hoc Support: Offer support for ad‑hoc questions related to the Vendor Management System (VMS), including timesheet support, expense reporting, and system navigation.
• Maintain Data Integrity Across All Client and Internal Systems: Responsible for the upkeep of data accuracy and consistency within all systems. This includes supervising data entry processes, conducting regular audits to rectify errors and discrepancies, and applying best practices in data management to ensure the integrity of information that supports program operations and decision‑making.

Required Skills and Experience

• Educational and Professional Background: Possession of a bachelor’s degree or equivalent work experience, demonstrating a strong foundation for understanding complex business environments and accounting principles.
• Accounting/Invoicing Experience: 2‑3 years of experience in an accounting/procurement role, with broader MSP contract management experience considered as valuable and transferable.
• Communication Proficiency: Excellent communication skills in English, facilitating clear and effective interactions with a diverse range of stakeholders.
• Attention to Detail: A keen eye for detail, ensuring accuracy and precision in all aspects of the invoicing process.
• Technological Proficiency: Adeptness at quickly learning and utilizing new technologies, enhancing the efficiency and effectiveness of program operations.
• Customer‑Oriented Approach: Demonstrated experience in building and managing client relationships, emphasizing a customer‑oriented mindset in all interactions.
• Role as a Change Agent: Ability to act as a "change agent," driving innovation and transformation with the client.
• Agile: Ability to shift priorities when required.
• Innovative Initiative: The initiative to suggest and implement new programs and processes that enhance service offerings, demonstrating a proactive and creative approach to continuous improvement.
• Independent Operation: Ability to operate as a self‑managed, one‑person unit, with support from a manager overseeing the program.
• Prioritization and Decision‑Making: Excellent decision‑making skills, particularly in prioritizing work to add the most value to the business.
• Multi‑Tasking and Stress Management: Capacity to multi‑task effectively, coupled with strong stress‑management skills, essential in a dynamic and fast‑paced recruitment environment.
• Data Management: Experience handling large amounts of data with an analytical approach.
• Intermediate to advanced Excel skills.
• Ability to travel to the US when required.

Benefits

A comprehensive benefits package based on region that includes medical, dental, vision, disability and life insurance, and retirement savings.

Equal Opportunity Employer Statement

Wilson is an equal opportunity employer and will not discriminate against any applicant for employment because of race, color, religion, sex, national origin, disability, neurodiversity, age, genetic information, or any other status protected by state or local law for an individual who falls within the jurisdiction of such law. At Wilson, we’re committed to building a diverse and inclusive workforce that celebrates everyone. We welcome applications from candidates of all backgrounds.

Accommodation Statement

Applicants who require an accommodation throughout the application and interview process should request this in advance by contacting Wilson’s internal recruitment team at [e-mail].