Take the Next Step with TTEC Sta. Rosa | Customer Service Associate

TTEC; Santa Rosa; On-site; PHP 279,000 - 391,000; Full time

Job summary

TTEC is seeking a Customer Service Representative to be onsite in Santa Rosa, Laguna, Philippines. You will assist customers by answering inquiries, resolving issues, and providing product knowledge with a friendly, solution-oriented approach.

Open to candidates with a Senior High School diploma or 2 years of college, and those with 6 months of customer service or BPO experience. You’ll work at our Santa Rosa location with a supportive team and growth opportunities.

Qualifications

• High school diploma or 2 years of college.
• 6 months of customer service or BPO experience for HS grads.
• Able to explain product or service knowledge.
• Computer experience.
• Willing to work within Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Communication skills

Computer skills

Willing to work onsite

Education

Senior High School diploma

2 years college education

Tools

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Santa Rosa, Monday to Friday from 10am to 4pm at 2nd Floor, Robinsons Sta. Rosa,Brgy.Tagapo, Old National Highway, Sta. Rosa, Laguna.

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.