Turn Every Conversation Into Impact | Customer Service Role at TTEC Sta Rosa

TTEC; Santa Rosa; On-site; PHP 201,000 - 312,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

PTO

Job summary

TTEC in Santa Rosa, Laguna is seeking a Customer Service Representative to handle inquiries, provide product information, and resolve customer issues with a friendly, empathetic approach. This onsite role offers growth within a global customer experience leader.

The team values service excellence and a collaborative culture, with a benefits package that may include health programs, paid time off, and opportunities for career development. Visit the site weekdays.

Qualifications

• Open to candidates with a Senior High School diploma or at least 2 years of college education.
• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum.
• Recognize, apply and explain your product or service knowledge.
• Computer experience and willingness to work onsite in Santa Rosa, Laguna.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service

Communication skills

Computer proficiency

Team player

Education

Senior High School or 2 years of college

Tools

MS Office

CRM software

Job description

Your potential has a place here with TTEC’s award-winning employment experience. As a Customer Service Representative working onsite in Santa Rosa, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Santa Rosa, Monday to Friday from 10am to 4pm at 2nd Floor, Robinsons Sta. Rosa,Brgy.Tagapo, Old National Highway, Sta. Rosa, Laguna.

What You’ll be Doing

Do you have a passion for helping others? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Answer incoming communications from customers

• Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

• Open to candidates with a Senior High School diploma or at least 2 years of college education.

• Requires 6 months of customer service or BPO experience for high school graduates of the old curriculum

• Recognize, apply and explain your product or service knowledge

• Computer experience

• Candidates should be willing to work within Santa Rosa, Laguna

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/ for more information.