Systems Support Analyst: Transform Business with Tech

Marie France Group of Companies; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Marie France Group of Companies is seeking a Systems Support Analyst who translates business needs into scalable, user-friendly system solutions. You’ll act as the bridge between stakeholders and the IT team to ensure requirements drive effective technology outcomes.

The role emphasizes documenting requirements, collaborating across SDLC, and supporting QA, integrations, and training activities. A relevant programming background and strong communication are essential.

Qualifications

• 2–5 years of experience as a Systems Analyst, System Support Analyst, QA Analyst, Software Developer, Business Analyst, or similar IT role.
• Programming background is required with a solid understanding of software development concepts.
• Experience with Agile/Scrum methodologies is an advantage.
• Excellent communication skills and ability to collaborate with both technical and non-technical stakeholders.

Responsibilities

• Gather, analyze, and document business and system requirements from stakeholders.
• Translate business needs into functional and technical specifications for development teams.
• Create BRDs, FRDs, process flows, user stories, and system documentation.
• Collaborate with developers, QA engineers, and project teams through the SDLC.
• Support system integrations, API mapping, data flow analysis, and technical solution discussions.
• Assist in QA, system testing, integration testing, and UAT.

Skills

Analytical thinking

Problem solving

Documentation

Communication

Education

Bachelor’s Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field

Tools

Jira

Confluence

Visio

Power BI

Job description

Marie France Group of Companies is seeking a Systems Support Analyst who translates business needs into scalable, user-friendly system solutions. You’ll act as the bridge between stakeholders and the IT team to ensure requirements drive effective technology outcomes.

The role emphasizes documenting requirements, collaborating across SDLC, and supporting QA, integrations, and training activities. A relevant programming background and strong communication are essential.