Systems Support Analyst — Bridge IT & Business

Marie France Bodyline International, Inc.; Makati; On-site; PHP 420,000 - 660,000; Full time

Job summary

Marie France Group is seeking a Systems Support Analyst to translate business needs into scalable, user-friendly system solutions. You will be the link between stakeholders and the IT team, ensuring requirements are understood and implemented across the SDLC.

The role emphasizes documentation, collaboration with developers and QA, and involvement in QA, UAT, and training materials to optimize business processes and automation opportunities.

Qualifications

• 2-5 years of experience as a Systems Analyst, System Support Analyst, Quality Assurance Analyst, Software Developer, Business Analyst, or a similar IT role.
• Programming background is required with a solid understanding of software development concepts.
• Experience working with Agile/Scrum methodologies is an advantage.
• Strong analytical, problem-solving, and documentation skills.
• Excellent communication skills with the ability to collaborate effectively with both technical and non-technical stakeholders.

Responsibilities

• Gather, analyze, and document business and system requirements from stakeholders.
• Translate business needs into functional and technical specifications for development teams.
• Create BRDs, FRDs, process flows, user stories, and system documentation.
• Collaborate with developers, QA engineers, and project teams throughout the SDLC.
• Support system integrations, API mapping, data flow analysis, and technical solution discussions.
• Assist in QA, System Testing, Integration Testing, and User Acceptance Testing (UAT).
• Identify, document, and coordinate the resolution of system issues, bugs, and enhancement requests.
• Develop user guides, technical documentation, and training materials while conducting end-user training when needed.
• Analyze current business processes and recommend system enhancements, automation opportunities, and process improvements.
• Support project implementation and ensure deliverables meet business objectives and quality standards.

Skills

Programming background

Analytical thinking

Documentation

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or related field

Tools

Jira

Confluence

Visio

Power BI

SQL

Job description

Marie France Group is seeking a Systems Support Analyst to translate business needs into scalable, user-friendly system solutions. You will be the link between stakeholders and the IT team, ensuring requirements are understood and implemented across the SDLC.

The role emphasizes documentation, collaboration with developers and QA, and involvement in QA, UAT, and training materials to optimize business processes and automation opportunities.