Systems Engineer, Hybrid IT Support (Windows/ServiceNow)

Cognizant; Manila; Hybride; PHP 350 000 - 520 000; Plein temps

Résumé du poste

Cognizant is seeking a capable Service Desk Professional to perform comprehensive system and desktop support in a hybrid work model. You will manage incidents and service requests via Service Now and related platforms, delivering timely resolutions to keep Windows and end-user environments functioning smoothly.

Join a team focused on reliable technology operations that enable business productivity and positive user experiences, with emphasis on strong documentation, proactive communication, and

Qualifications

• Hands-on incident management experience in a service desk context.
• Proficient with ticketing: logging, prioritizing, and documenting work notes.

Responsabilités

• Handle end user incidents and service requests via Service Now with documentation and timely updates.
• Provide troubleshooting for Windows OS and desktop issues to keep devices secure and available.
• Manage service desk tickets from intake to closure with proper categorization and escalation details.
• Perform remote desktop support using approved tools to diagnose and resolve hardware/software issues.

Connaissances

Incident management

ServiceNow

Windows

Remote support

Outils

Remote tools

Description du poste

Cognizant is seeking a capable Service Desk Professional to perform comprehensive system and desktop support in a hybrid work model. You will manage incidents and service requests via Service Now and related platforms, delivering timely resolutions to keep Windows and end-user environments functioning smoothly.

Join a team focused on reliable technology operations that enable business productivity and positive user experiences, with emphasis on strong documentation, proactive communication, and