Hybrid Systems Engineer: Incident & ServiceNow Expert

Cognizant; Manila; Hybrid; PHP 800,000 - 1,000,000; Full time

Job summary

Cognizant is looking for a Systems Engineer in Manila, Philippines, focusing on delivering stable IT services through effective incident management and service desk operations. The ideal candidate will have hands-on experience with Service Now and a background in Property and Casualty Insurance to align technology with business outcomes.

The role involves managing incident queues, coordinating investigations, performing root cause analysis, and ensuring compliance with service level agreements.

Qualifications

• Professional experience in incident management with a strong track record.
• Solid service desk exposure including user interaction and communication.
• Familiarity with Property and Casualty Insurance workflows.

Responsibilities

• Manage daily incident queues using Service Now.
• Coordinate with service desk analysts for incident documentation.
• Perform detailed impact and root cause analysis.

Skills

Incident management

Service Now

Analytical capabilities

Customer focus

Tools

Service Now

Job description

Cognizant is looking for a Systems Engineer in Manila, Philippines, focusing on delivering stable IT services through effective incident management and service desk operations. The ideal candidate will have hands-on experience with Service Now and a background in Property and Casualty Insurance to align technology with business outcomes.

The role involves managing incident queues, coordinating investigations, performing root cause analysis, and ensuring compliance with service level agreements.